Community Manager
Hong Kong, Hong Kong SAR
Marketing – Community Management /
Full-time /
Hybrid
Our marketing team builds large-scale initiatives that are seen by millions of people around the globe and has the opportunity to set the trend, work in an agile environment and participate in forming strategic partnerships.
We are seeking a dynamic and experienced Community Manager to join our team. As a Community Manager, you will play a crucial role in representing our community and facilitating communication between community members and internal teams. You will be responsible for collecting feedback, managing community moderators, and creating engaging community content across various platforms including Telegram, Reddit, Discord, and Facebook. From time to time, you will assist in launching communities.
Responsibilities
- Act as the community representative and maintain a strong presence on Telegram, Reddit, Discord, and Facebook
- Collect and relay community feedback to internal teams, ensuring that community concerns and suggestions are heard
- Recruit, train, and manage volunteer community moderators to ensure a positive and welcoming community environment
- Work closely with different departments to create engaging community-related content
- Foster community growth and increase engagement levels through strategic initiatives
- Monitor community sentiment and proactively address any negative feedback or issues
- Collaborate with Ambassadors in the Ambassador Program to amplify community efforts
- Analyze community data, create reports and provide insights to drive decision-making and enhance community initiatives
- Organize and host community events as needed
- Be engaging, upbeat, and positive in all community interactions
Requirements
- Minimum of 2 years of experience in community management or moderation
- Strong communication, interpersonal, and leadership skills
- Proven experience in managing communities on Telegram, Reddit, Discord, and Facebook
- Proficiency in English is a must, proficiency in additional languages is a plus
- Excellent problem-solving and conflict resolution skills
- Passion for the cryptocurrency industry and understanding of blockchain technology
- Ability to work independently and as part of a team
Preferred Qualifications
- Experience in managing sizable online communities
- Proficiency in multiple languages is considered advantageous for this role
- Bachelor's degree or above
#LI-AT1
#LI-Hybrid
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
