Program Support Analyst
Pensacola, FL
Navy – Cyber and IT Solutions /
Full-time /
Hybrid
Client Solution Architects is seeking a Program Support Analyst in the Pensacola, Florida area. The Program Support Analyst will be responsible for managing Help Desk tickets and providing technical support for various applications within the Naval Education and Training Future Officer and Citizenship User System (NETFOCUS) in Pensacola, FL.
How Your Role Will Make an Impact:
- Troubleshoots, tests, and ensures application access for end-users
- Contributes to the development of application processes by recommending policies and best practices
- Resolves help desk tickets by providing initial technical support for applications
- Assists end-users with application access issues using basic remote assistance tools compatible with major web browsers
- Supports end-users in resolving personal computer-based software problems and configuring settings to access web applications
- Researches technical solutions, performs software evaluations, and conducts performance testing
- Contributes to the development of application updates, policies, best practices, and roles and responsibilities
- Provides quality assurance of NETFOCUS applications
- Retrieves Navy Reserve Officer Training Corps (NROTC) scholarship performance statistics
- Downloads and publishes Defense Finance Accounting Service (DFAS) reports
- Writes and updates KBAs in support of Tier 1 support
What You Will Need to Join Our Award-Winning Team:
- Clearance: Must possess a DoD Interim Secret Clearance
- Certifications: IA Contractor Training and Certification and Computer Environment (CE) certification is required, a qualifying IT Bachelor's degree or higher from an accredited university can be used in lieu of this certification requirement.
- High School Diploma or Equivalent
- 6 years of experience
- General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
What Sets You Apart:
- Current possession of a DoD Secret Clearance or higher
- Bachelor's of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET-accredited or CAE designated institution
- Certifications that can be used in lieu of a Bachelor's degree:
*CIN A-150-2300 Information Systems Maintenance Technician (ISM)
*NEC 737A Naval Tactical Command Support System (NTCSS) II Manager
*NEC 746A Information Systems Administrator
*NEC H09A CANES AN/USQ-208(V) System Administrator/Maintainer
*NEC T02A AN/BYG-1 (V) TI04 Combat Control Maintenance Technician
*NEC T04A SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
*NEC T47A Submarine Local Area Network (SUBLAN) Technician
*Certified Network Defender (CND)
*CompTIA Security+
*GIAC Foundational Cybersecurity Technologies (GFACT)
*GIAC Security Essentials Certification (GSEC)
$52,500 - $71,500 a year
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.
As a federal contractor, CSA will abide by the client’s infectious disease protocols.
WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career.
We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.
Be a part of CSA… do great things!
CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to hr@csaassociates.com. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We’re an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.
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Notification for current or previously cleared professionals:
Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA’s applicant tracking system.
By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.
