Electronic Classroom Technical Support Specialist
Cherry Point, NC /
Cyber & IT – Cyber and IT Solutions /
CSA + Capstone is looking for a Desktop Support Specialist who specializes in electronic classroom technical support. As a technical support specialist on our project, you’ll ensure student training infrastructure is functional and available and Active Directory accounts are properly configured. You’ll help customers overcome any challenges through monitoring and performance management. You will identify problem areas and opportunities for improvement in a mission critical network. Your experience and communication skills will come in handy as you turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network.
- Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
- Experience with systems and hardware and software administration and integration
- Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management
- Secret clearance
- HS diploma or equivalent
- Years of Experience: 6
- General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
- Certifications: IA Contractor Training and Certification and Computing Environment (CE) certification may be required at the task order level.
- Experience with multi-media systems support and community of interest (COI) network operations
- Experience with local group policy management and file share, system, and account administration
- Experience with configuration and change management and life cycle support
- Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
- Experience with system monitoring and troubleshooting
- Knowledge of system development, software maintenance, and ancillary functions
- Knowledge of cyber defense compliance and accreditation services
- Ability to connect non-Navy workstations to the network system
- Ability to perform onsite service center support
- Bachelor's degree
The likely salary range for this position is $68,000 - $92,000 this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.
As a federal contractor, CSA is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
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