Vendor Operations Account Manager

Remote - US /
Sur La Table – Planning /
Full Time
/ Remote
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food

This position will report into the Director of Planning.

What you get to do every day:

    • Manages end to end portfolio of vendor accounts with product across multiple fulfillment channels
    • Works in collaboration with internal partners to proactively develop solutions to reduce fulfillment discrepancies and drive operational efficiencies, and manages potential disputes while following proper audit procedures and staying within compliance guidelines
    • Effectively utilizes inventory management systems and Excel spreadsheets - Learns new systems and processes as needed 
    • Builds cross-functional relationships across the organization and communicating to and with all levels of management within the company
    • Drives operational excellence conversations concerning Supply Chain issues including but not limited to packaging, shipping time, invoicing, and labeling with both external and internal partners to ensure optimal customer experience
    • Conducts on-boarding efforts and pre-event planning for vendor portfolio
    • Escalates any issues that may have material impact to business in timely manner to Manager
    • Demonstrates exceptional verbal and written communication skills.
    • Additional responsibilities and special projects as assigned by manager. 
    • Investigate and reconcile various vendor accounting adjustments at month end. 

What you bring to the role:

    • Bachelor’s degree in Supply Chain Management, Logistics, or equivalent field. Related work experience considered in lieu of education
    • 2+ years of retail experience required, preferably in Logistics or Supply Chain 
    • Island Pacific (Dynamic Replenishment) experience strongly preferred
    • Knowledge of MS Office. Strong proficiency in Excel required
    • Excellent customer service, multi-tasking ability and organizational skills, including courteous and professional phone, written and in-person communication skills
    • Excellent time management and prioritization, while working in a fast-paced environment amongst changing priorities
    • Strong analytical skills and ability to interpret conclusions from detailed data
    • Able to function well amidst shifting priorities while effectively managing deadlines  

What's in it for you:

    • Unlimited PTO for salaried employees 
    • Medical/Dental/Vision and a variety of supplemental policies available 
    • Company 401K match
    • Company Health Spending Account (HSA) match
    • Company provides group life insurance at no cost 
    • COBRA reimbursement for salaried employees until health insurance eligible 
    • Paid Holidays 
    • Birthday off with pay!
This posting is intended for candidates that reside in the following states: 
AZ, DE, FL, GA, IL, IN, LA, MD, MA, MI, MN, MS, MO, NV, NJ, NC, OH, OK, OR, PA, TN, TX, UT, VT, VA, WV, WI, WY. 
This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate's home). 


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