The Instructional Designer Jr. will be responsible for developing and delivering engaging training programs for the company's customer service teams. This includes creating e-learning content, designing training materials, and conducting webinars and live training sessions. The role requires strong design skills, a passion for learning and development, and the ability to work in a fast-paced, bilingual (English/Spanish) call center environment. The Instructional Designer will ensure that all training materials align with business needs and enhance employee performance.

 

·        Design and develop training materials, including e-learning modules, presentations, guides, and job aids for customer service representatives.

·        Conduct live training sessions and webinars, ensuring effective knowledge transfer to bilingual teams.

·        Respond to support tickets via ZenDesk, primarily related to InnovateU.

·        Collaborate with subject matter experts to create engaging, interactive learning content that meets the company’s training objectives.

·        Customize training programs to meet the specific needs of different departments, ensuring alignment with business goals and performance metrics.

·        Use instructional design tools and software (e.g., Articulate 360, Adobe Captivate, or similar) to create visually appealing and interactive learning content.

·        Continuously update and improve training materials based on feedback and performance data.

·        Assist in onboarding and orientation programs by creating training materials for new hires.

·        Monitor and assess the effectiveness of training programs through evaluations, surveys, and performance metrics.

·        Provide ongoing support and coaching to customer service teams to enhance their knowledge and skills.

·        Stay up to date with instructional design trends, tools, and technologies to ensure training materials remain relevant and engaging.

·        Maintain accurate records of training activities, materials, and employee progress.

 

·        Bachelor’s degree in instructional design, education, communications, or a related field.

·        1-2 years of experience in instructional design or training development, preferably in a bilingual (English/Spanish) environment.

·        Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills.

·        Strong design skills with proficiency in e-learning development tools (e.g., Articulate, Captivate, or equivalent) and graphic design software (e.g., Adobe Creative Suite).

·        Experience delivering live training sessions and webinars.

·        Strong understanding of adult learning principles and instructional design best practices.

·        Excellent organizational and project management skills, with the ability to manage multiple training projects simultaneously.

 

·        Experience in a call center environment.

·        Familiarity with customer service operations and performance metrics.

·        Ability to work collaboratively with cross-functional teams.

·        Strong attention to detail and creativity in designing engaging learning experiences.

·        Full time $27,000 MXN monthly gross salary.

·        Law benefits from day one.

·        Home office.

·        Full equipment provided.

·        10-hour shift

·        1 hour Lunch - 2 breaks of 15 minutes each.

·        Two days off (Sat-Sun).

·        Total Pass.

·        Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine).

·        Only for CDMX and Edo. de Mex.

$27,000 - $27,000 a month