At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

We are seeking a detail-oriented and highly organized Merchandise Operations Manager to oversee and optimize the operational processes that support our merchandising team. This role will be responsible for SKU setup, product information management, purchase order (PO) writing and tracking, vendor compliance, and ensuring the accuracy and efficiency of merchandise-related workflows. The ideal candidate has a strong background in merchandising operations, supply chain coordination, and vendor management. This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

WHAT YOU GET TO DO EVERY DAY:

Product & SKU Management

Manage and oversee SKU setup and maintenance, ensuring accurate product information is entered into all relevant systems.
Collaborate with cross-functional teams (buying, marketing, e-commerce, and logistics) to ensure product attributes, pricing, and categorization are properly defined.
Maintain data integrity by updating product details as needed, including pricing, descriptions, and vendor changes.
Troubleshoot and correct marketplace sku issues to meet the standards of each marketplace
Work with DC and Store teams on RTV’s and reticketing based on strategy from the Merchant and Planning teams

Purchase Order Management:

Write and submit purchase orders (POs) accurately and efficiently, ensuring alignment with merchandising and inventory plans.
Monitor PO status and proactively update relevant stakeholders on delivery timelines, potential delays, and vendor issues.
Track order changes, cancellations, and adjustments, ensuring alignment with financial goals and inventory needs.
Work closely with the finance, logistics, and planning teams to facilitate seamless PO reconciliation and invoicing

Vendor Compliance & Coordination:

Ensure vendor compliance with company policies, including packaging, labeling, and delivery requirements.
Communicate expectations and performance metrics to vendors, addressing any issues proactively.
Maintain strong vendor relationships, ensuring smooth collaboration on product deliveries, returns, and replenishments.
On board vendors to the new drop ship portal and validate the system is working for drop ship orders, changes, and cancellations
Improve vendor utilization of EDI and ASN to allow DCs to better prepare for inbound shipments.
Maintain Vendor Partnership Agreements and renew agreements as needed

Process Improvement & Reporting:

Develop and maintain standardized workflows for SKU setup, PO tracking, and vendor compliance.
Generate reports and insights on PO accuracy, fulfillment rates, and merchandise operations KPIs.
Identify areas for process optimization and implement solutions to improve efficiency and accuracy.
Work closely with the Planning and DC teams to optimize the flow in and out of the DC

What you bring to the role:

3-5 years of experience in merchandising operations, supply chain, or a related role.
Strong knowledge of SKU management, purchase order processes, and vendor compliance.
Experience working with ERP, PLM, or inventory management systems.
Highly organized with strong attention to detail and the ability to manage multiple priorities.
Strong problem-solving skills and ability to work collaboratively across departments.
Excellent communication and negotiation skills to work with vendors and internal teams.
Proficiency in Microsoft Excel and data management tools.

What’s in it for you? Joining the CSC Generation family of brands isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer: 

Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

What our interview process looks like:

📞 Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Backcountry.
🧠 Step 2:You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
💬 Step 3:Participate in deep-dive interviews with Backcountry leadership focused on your experience, product mindset, and operational thinking.
📩 Step 4: Offer. We’ll move fast for the right candidate.

For US-based candidates, this posting is intended for candidates that reside in the following states:

AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, OR, PA, TN, TX, UT, VA, WV, WI, and WY.

Our preference is for candidates who reside near our hubs in Northwest Indiana, Austin, Texas, and Toronto, Ontario.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email toWACandidates@cscshared.com.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

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