Senior Product Manager
Hybrid- Austin, TX / Hybrid- Toronto, ON
CSC Generation (Shared Services - US) – Engineering /
Full Time /
Hybrid
CSC Generation Holdings family of brands is an Altos Ventures backed technology company that is saving retail by acquiring store and catalog-based retailers, and transforming them into high performing, “digital first” brands. In just four years, we’ve acquired and turned around brands including: Sur La Table, Direct Buy, One Kings Lane and Touch of Modern saving thousands of jobs.
If you are passionate and seasoned product leader yearning to transform traditional retailers into high performing, digital first consumer-centric businesses, we are looking for you to join The CSC Generation team as a Senior Product Manager. You will be responsible for delivering value by leading and executing against a comprehensive product vision and roadmap across the customer journey and ensuring all enterprise products within our portfolio are aligned to the vision. You will also focus on driving sales, improving efficiency, and customer satisfaction through the delivery of compelling and quality products and work collaboratively with and inspiring engineering, UX, and other teams across our portfolio brands. This position calls for an entrepreneurial mindset and a passion for solving ambiguous and challenging business problems with innovative solutions. You'll have the chance to be an entrepreneur and build something truly impactful.
What you get to do every day:
- Sets the product strategies and executes the roadmap for the enterprise product by gaining a thorough understanding of customer needs, collecting and documenting the use cases and requirements.
- Drives growth for the business by applying domain expertise to provide thought leadership and translate vision into action.
- Utilize data, research, and user insights to identify growth opportunities and make decisions
- Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for product.
- Analyze the financial and business impact and ROI of proposed product updates and prioritize updates to support the roadmap
- Drive product development through the product life cycle by advocating and rigorously enforcing the execution of the agile process and scrum practices
- Manage the successful product development and delivery through excellent program management skills
- Define project scope, goals, and deliverables, and manage the project timeline and resources.
- Develop and maintain project plans, schedules, and status reports, and communicate project status to stakeholders and upper-level management.
- Define and track priorities and critical tasks, organize and run program and production meetings.
- Identifies goals, metrics, and KPIs to measure the success of the product and its individual features, and continually makes recommendations and refinements to the product
- Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs
- Understands and articulates the product value creation and business proposition to functional partners and stakeholders
What you bring to the role:
- Significant experience in product management, program management, and domain knowledge of retail, ecommerce, marketing, merchandising, and/or end-end supply chain/logistics.
- Experience leading enterprise technology implementations and software integrations with 3rd party systems, ERP systems, and/or other ecommerce products/systems
- Ability to cultivate collaborative partnerships across teams internally and externally
- Extensive experience working in an agile environment and scrum practices
- Deep curiosity, drive to solve complex problems and ability to break-down ambiguity into action
- Ability to manage multiple tasks (strategic and tactical) and deliver results in a fast-paced, constantly changing environment
- An entrepreneurial mindset and evidence of “fast startup execution” and “get it done” attitude.
- Experience working and collaborating with senior leadership teams in a fast-paced, cross-functional organization
- Strong strategic, analytical, and organizational skills, including development and implementation of metrics/KPI, systems and processes
- Excellent writing, visual, and presentation/communications skills
- Successful management of a suite of products
- Skilled at prioritization, scheduling, critical path management, status reporting, and stakeholder communication and management
- High attention to detail and accuracy along with the ability to prioritize conflicting requirements in a fast-paced, ever-changing environment
- Highly organized; happy juggling many things at once and good at time management
- Engineering or Computer Science degree and MBA preferred
· Experience with SQL, Lucid, Jira, VMO, Google Analytics and Heap
What’s in it for you?
- PTO for salaried employees
- Medical/Dental/Vision and a variety of supplemental policies available
- Company 401K match
- Company Health Spending Account (HSA) match
- Company provides group life insurance at no cost
- COBRA reimbursement for salaried employees until health insurance eligible
- Paid Holidays
- Birthday off with pay!
- Generous employee discounts
What our interview process looks like:
- Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better:
- 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us!
- 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently.
- 💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal.
- ✍Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about.
This posting is intended for candidates that reside in the following states:
AZ, DE, FL, GA, IL, IN, LA, MD, MA, MI, MN, MS, MO, NV, NJ, NC, OH, OK, OR, PA, TN, TX, UT, VT, VA, WV, WI, WY.
This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate's home).
CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
CSC Generation Holdings family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hr@cscshared.com.
