Fraud Specialist

Edison, NJ /
AmeriMark Direct – Order Services /
Full Time
/ On-site
AmeriMark Direct is a leading direct marketer of women’s apparel, personal care products, jewelry, watches, and health care merchandise. Products are sold online and through catalogs. We are looking for hardworking, dedicated individuals to add to our teams as we drive digital growth and provide the best quality and customer service to our customers. With plenty of opportunities for advancement, the possibilities with AmeriMark are endless.

Dr. Leonard’s Healthcare Corp is currently recruiting an experienced customer service agent to work within our contact center as part of our fraud team. We are the leading direct mail marketer of affordable health and personal care products including dietary supplements, arthritis & pain relievers, and support & mobility aids. Over the years, we have expanded our product selection to also include apparel, footwear and As Seen on TV items to better serve our vast customer base.
Become part of our family at Dr. Leonard’s Healthcare Corp by working as a Fraud Agent in our Edison NJ contact center. This is an entry-level position.

Position Summary: 
Compile corresponding paperwork and respond to customer chargebacks via the Paymentech, Discover and American Express websites. Expedite processing of orders to determine and prevent possible fraud activity. 

Job Responsibilities

    • Follow strict financial guidelines for all aspects of this position
    • Process chargebacks quickly and precisely
    • Maintain various spreadsheets surrounding types of chargebacks
    • Reconcile check and credit card orders that have been held for review
    • Resolve credit card authorizations
    • Utilize Safetech – online fraud management tool
    • Make and receive phone calls to verify customer orders
    • Other duties as needed

Job Requirements

    • Strong computer and internet skills – Excel knowledge is a must
    • Ability to learn new concepts quickly
    • Ability to achieve daily performance goals
    • Ability to work independently and to act with minimal direction
    • Excellent organizational skills and ability to multi-task

Other Details

    • Job Type : Full Time
    • Hours per week : 30 – 40
    • Hourly Rate : $16 - $17
    • Monday to Friday
    • Day Shift
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