Network Administrator II

Remote - Canada /
Sur La Table – IT /
Full Time
/ Remote
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food

This position will report into the Director of Technical Operations and Security

What you get to do every day:

    • Configures, deploys, and maintains network equipment and physical infrastructure, as well as providing support to Systems Administrators.
    • Responds to escalations from tier 1 support performing diagnosis of reported problems, identifying problem type and severity to facilitate appropriate response.
    • Monitor resolution progress and provide periodic updates to stakeholder(s).  Escalate problems as necessary.
    • Correct production problems by analyzing programs or systems to determine the cause and impact.  Changes systems and applications to prevent problem recurrence, including altering incorrect configurations, and modifying existing configurations and schedules.  May involve minor programming or scripting.
    • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
    • Evaluate documented resolutions and analyze trends for ways to prevent problem recurrence.
    • Establish and maintain standard operating procedure documentation for applicable systems.
    • Assist in creating test plans and perform testing for system upgrades and modifications, including coordinating system maintenance with key business stakeholders.
    • Assist in administration of operating systems and applications.
    • Additional responsibilities as assigned by manager.

What you bring to the role:

    • Bachelor’s Degree in Computer Science, IT engineering, or equivalent experience. Cisco CCNA certification or higher required.  
    • 2+ years supporting Cisco IOS router and switch configuration
    • 2+ years supporting Fortinet VPN, firewall, router and switch configuration
    • Familiarity with Hosted Cloud VoIP Solutions
    • Implementation and support of CheckPoint and/or Palo Alto firewalls.
    • Isolation and troubleshooting problems with TCP/IP, BGP, OSPF, EIGRP, MPLS, Layer 2 technologies, VPN solutions.
    • Implementation and support of Cisco Meraki wireless networking infrastructure.
    • Proficiency with Kiwi CatTools or other configuration management solutions
    • Network troubleshooting and monitoring tools including Wireshark/TCPDump, MRTG, NetFlow, and SolarWinds NPM.
    • Familiarity with Citrix NetScaler Gateway Load Balancer and VPN, XenDesktop, XenApp. 
    • Familiarity of cloud networking in Amazon AWS VPC, VPC Peering, VPN, Transit Gateway, and more.
    • Experience in retail and eCommerce environments.

What's in it for you:

    • Massive career growth opportunities
    • Competitive compensation
    • Medical/Dental/Vision benefits through Greenshield- Health Benefits 100% employer paid!
    • Company Provided Life Insurance equal to one year salary
    • RRSP matching 
    • 3 weeks’ vacation 
    • Birthday off with pay!
    • Paid holidays
    • Complimentary DirectBuy Membership![AL1] 
    • 100% Remote Opportunity! 

CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact