Account Support

New York
Account Management
Full-time

We’re looking for someone who is passionate about organizational culture, excels at delivering excellent client service, and is comfortable wearing many hats.
This person will serve as a key point of contact for CultureIQ users. They will be responsible for understanding and solving clients’ technology needs and supporting culture strategists with data analysis.

Experience 
Ideal candidate has 1+ years of experience in customer service role. In lieu of experience, we are looking for evidence of maturity, intelligence, drive, and willingness to learn and accept training. Degree in business or psychology is a plus.

Requirements:

    • Team player 
    • Continuous learner 
    • Exceptional listener 
    • Strong desire to help others 
    • A confident, patient, and thoughtful communicator 
    • Attention to detail 
    • Ability to make structure out of chaos and excel in ambiguous environments 
    • Very comfortable with technology 
    • A solution-oriented self starter who will initiate recommendations and ideas 
    • Enthusiasm to contribute to and develop our internal culture 
    • Comfortable in a fast-paced, early stage company environment 
    • Ability to analyze data and create a story from numbers

**Responsibilities include (but are not limited to):**

    • Client Software Support (~90% of time) 
    • Serve as primary technology support contact for CultureIQ clients and users 
    • Train new clients in using the product 
    • Develop relationships with clients to build the CultureIQ community 
    • Act as the voice of the client internally; advise on new product functionality and features 
    • Respond to client questions and requests 
    • Main point of contact for Top Company Culture logistics and technical requests

    • Strategy (~10% of time) 
    • Interpret and analyze organizational culture data (qualitative and quantitative) and tell a story with this data 
    • Support creation of client presentations 
    • Develop materials and resources to continuously improve client technology support 
    • Synthesize and communicate customer feedback to improve our product 
    • Navigate (and possibly implement) client communication and engagement tools