Banking Product Operations Manager
Sydney
Operations – Banking Operations /
Full-time /
Hybrid
Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.
Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.
The Role
At Constantinople we see our product operations group as a critical component of the overall banking proposition. This is not your typical customer support role, we are building a highly integrated end to end banking experience that automates most customer touch points, you will get involved in high value interactions and be supported by world class tooling. When you do find unsupported edge cases that require manual intervention we want you to work with our engineering teams to either remove the root cause or automate the resolution.
What You’ll Do
- Define, document and implement day-to-day banking, product, financial crime and fraud operation processes
- Deep understanding of end-to end banking capabilities, processes, obligations, risks and controls to initiate and drive continuous improvement across banking and product operations teams
- Domain expert in a range of financial services areas such as payments, lending, transaction banking processes
- Problem-solving to resolve issues through root cause analysis to then work with our engineering teams to improve customer experience
- Monitor our application stack to identify potential issues before they impact our customers
- Be constantly on the look out for opportunities to improve the overall customer experience
Who You Are
- Experience of frontline customer support in a highly technical environment along with prior experience with banking proposition
- Proven experience in documenting processes using banking process standards
- Strong verbal and written communications
- A multi tasker and problem solver, who takes responsibility of issues until they’re resolved
- A builders mindset who is continually looking to improve upon the status quo
- Experience of support tooling such as Storybook, Salesforce, Splunk, etc.
Application process:
If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.
Inclusion
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
