Senior Revenue Operations Analyst - Data
Hyderabad
Sales /
Hybrid /
Hybrid
Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
The Senior Revenue Operations Analyst - Data will play a critical role in supporting our sales, marketing, and finance teams by providing data-driven insights and optimizing revenue operations processes. This position will be responsible for analyzing revenue data, managing revenue systems, and ensuring alignment across departments to drive efficiency and support strategic decision-making.
Let's talk about your role and responsibilities:
- Analyze revenue-related data to identify trends, opportunities, and areas for improvement. Provide actionable insights to sales, marketing, and finance teams to optimize revenue growth.
- Collaborate with sales and marketing teams to develop and maintain revenue forecasting models. Ensure accuracy and consistency in revenue projections across the organization.
- Manage and optimize CRM systems and other revenue-related tools. Ensure data integrity, streamline processes, and provide training to team members on best practices.
- Monitor and report on key performance indicators (KPIs) related to revenue generation. Develop and maintain dashboards and reports to track performance against targets.
- Support the development and implementation of pricing strategies, discounting policies, and promotional programs. Analyze the impact of pricing decisions on revenue and profitability.
- Assist in the coordination of sales and marketing campaigns, including lead generation, lead scoring, and conversion tracking. Provide insights to improve campaign effectiveness.
- Collaborate with finance to ensure accurate and timely revenue recognition. Assist in the reconciliation of revenue data and resolve discrepancies as needed.
- Conduct ad-hoc analysis to support strategic initiatives, including market analysis, competitive benchmarking, and customer segmentation.
- Work closely with cross-functional teams to align revenue operations with overall business objectives. Identify and implement process improvements to drive efficiency and scalability.
- Extensively working with Cross/Functional teams on Processing Renewals, Quotes and Order Management
Let's talk about your skills/expertise:
- Bachelor’s degree in finance, Business, Economics, or a related field.
- Master’s Degree preferred
- 5-10 years of experience in revenue operations, sales operations, financial analysis, or a related role, preferably within a SaaS or technology company.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Experience providing analysis and work product to senior executives, including C-suites and Boards of Directors preferred
- Experience in working with Renewals, Order Management and Quoting Process
- Proficiency in CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau, Power BI, Domo).
- Advanced Excel skills, including experience with pivot tables, VLOOKUP, and financial modeling.
- Strong understanding of SaaS business models, revenue recognition principles, and sales processes.
- Excellent communication and presentation skills, with the ability to work collaboratively across teams.
- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
