People Operations Business Partner (12 - Month Contract)
United States
Human Resources /
Remote /
Remote
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Let's talk about the role and responsibilities:
- Serve as a trusted advisor and build strong relationships with executives, to department heads and managers, to drive business and HR initiatives while providing guidance on a wide range of HR matters including performance management, employee relations, and organizational design.
- Lead the design, implementation, and evaluation of HR programs and initiatives such as talent development and management programs.
- Facilitate HR team organization, leveraging analytics for data-driven insights, and preparing communications to succinctly convey key HR initiatives and metrics.
- Conduct needs assessments and research to identify emerging trends, best practices, and areas for improvement in HR program management.
- Drive employee engagement efforts through the development and execution of programs that foster a positive work culture and enhance employee satisfaction
- Act as a change agent by leading change management initiatives and supporting employees through periods of organizational change.
- Stay informed about relevant laws, regulations, and industry trends and ensure compliance with relevant employment laws and regulations and stay abreast of industry best practices.
- Partner with payroll and total rewards team to design and execute HR onboarding for Americas region.
Let’s talk about your skills/expertise:
- 5+ years of experience in HR roles, with a focus on HR business partnering and program management supporting global teams.
- Strong understanding of HR best practices and exceptional knowledge of local, state, and federal labor and employment laws and regulations and experience applying North American (specifically United States) labor laws and practices.
- Proven track record of successfully leading and implementing HR programs and initiatives.
- Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organization.
- Project management skills with the ability to manage multiple projects simultaneously and drive them to completion.
- Proficiency with HRIS systems (experience with BambooHR and ADP are preferred) and Microsoft Office Suite.
Personal Traits & Values:
- Operate with the highest degrees of integrity and professionalism.
- Strategic thinker with the ability to translate business goals into actionable HR strategies.
- Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
- Highly motivated, self-starter, goal-oriented and innovative.
- Passionate about diversity, equity, and inclusion and always looking for ways to make people feel heard.
- Energized by working in a fast-paced environment, quickly able to adapt to change, and thrive in a complex and highly collaborative atmosphere in which ambiguity is constant.
- Embrace constructive conversations — you’re comfortable giving and receiving feedback to help team members go beyond their full potential.
$100,000 - $130,000 a year
Individual pay is determined by skills, qualifications, experience, and location.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
