Account Manager - Hospitality (M/F/NB)
Berlin
Client Service /
Full-time - Permanent /
Remote
⚡ WHO WE ARE :If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it.
🚀 Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Values😍:
At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND
💻 ABOUT THE POSITION:
The Account Manager is the primary point of contact of an assigned portfolio of hotel clients. You will be reporting to the Regional Team Leader.
Your mission will be to guarantee a best in class relationship between our department and our clients. To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales.
Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts - national as well as international.
The Account Manager ensures that customers take full advantage of the products purchased by D-EDGE and implement effective KPIs to achieve growth in their own portfolio.
🎯 WHAT YOU’LL BE DOING:
- Portfolio Management:
- Strong understanding of the portfolio of products within your region and your upsells targets.
- Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.
- Build a solid & strong strategy for your region to meet the company's upsell targets.
- Ensure all activity is captured in the chosen CRM tool.
- Prepare regular (weekly, monthly) reports on your account portfolio.
- Client Relationship:
- Deliver impactful & effective presentations to your clients.
- Effectively communicate with your clients, manage complaints and set clear expectations.
- Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service
- Able to identify proactive solutions that will be beneficial to both client and company.
WHAT YOU'VE GOT :
- You have least 3 years experience in a combination of team and revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.
- You have a deep understanding of hotels distribution, hotels commercial systems, hospitality industry & market trends in your assigned region.
- You are efficient in Excel, MS Word, Powerpoint & Salesforce CRM
- You have the ability to understand, interpret customer needs and proactively communicate
- You can provide clarity and responsiveness to customers (internal and external) and understand the customers underlying needs and problems.
- You know how to create solid relationships in a friendly and professional manner.
- You demonstrate sense of responsibility & accuracy.
- You are able to make clear & timely decisions and to give explicit and clear guidance to the teams and our customers.
- You are able to identify proactive solutions that will be beneficial to both client and company.
- You are positive, motivated, proud of your work and engaged in the Hospitality business.
- You are fluent in English & German. Another language is a plus
💜 WHY YOU’LL LOVE US:
- Incentives plans
- Accor Employee Card: Discount on hotel bookings
- Vendredi: Access a network of certified nonprofits to get involved in
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
🤝 RECRUITMENT PROCESS:
1. Telephone interview with Talent Acquisition Team Lead
(~45 minutes)
2. First interview with the your future manager, (~60 minutes)
3. Second interview with our VP Account Management EMEA (~60 minutes)
... and welcome to D-EDGE :)!
Please be aware that we will be asking for work references.
D-EDGE is an equal opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.
