Onboarding & Training Specialist Customer- English & German Speaking (M/F)
Lisbon
Client Service /
Full-time - Permanent /
Hybrid
⚡ WHO WE ARE:
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
Values 😍: At D-EDGE we are driven by these 4 key values
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND
Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!
D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
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💻 YOUR SCOPE:
Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.
🎯 WHAT YOU’LL BE DOING:
- Set-up products included in the contract for the hotel
- Ensure processes are followed for smooth activation/ implementation
- Follow the onboarding journey
- Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
- Record and update all activation/ implementation tasks and status into Salesforce CRM
- Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
- Keep up with D-EDGE products and features evolutions
- Manage online or on-site training
- Understand and analyse the customer's need
⭐WHAT YOU’VE GOT:
- The job has been tailored for you if: 🦄
- You are proactive and can work independently
- You are flexible, and have strong analytical skills and an eye for detail
- Problem-solving
- Teamwork
- Project Management skills
- Outstanding communication and writing skills.
- Experience with b2b technology company or hotels
- Knowledge of the Hospitality, GDS or OTA
- Google Suite
- You are native (or fluent) in German and fluent in English
- The icing on the cake: 🍰
- Training, and teaching experience is a plus
💜 WHY YOU’LL LOVE US:
- D-Edge is Remote Friendly: 2 days in the office / week
- Meal vouchers
- Health insurance
- Accor Employee Card: Discount on hotel bookings
- 12 days per year to get involved in NGO projects
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
🤝 RECRUITMENT PROCESS:
1. Telephone interview with Talent Acquisition Team
Let's get to know each other (~30 or 45 minutes)
2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE
An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)
3. Last interview with Eliana Gazzetta, Global Head of Onboarding
Culture fit (~40 minutes)
... and welcome to D-EDGE :)!
Please be aware that we will be asking for work references.
D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.
