Field Service Manager
Philadelphia, PA
USA – Field Service - Management /
Full Time /
On-site
We are seeking an enthusiastic, customer service focused Field Service Manager to help support our team throughout Philadelphia. As an FSM you will be responsible for providing exceptional service to a regional group of hospital accounts by managing Field Service Technicians and coordinating with the Plant Manager and Delivery Route Drivers. THIS IS NOT A SALES OR ENGINEERING ROLE.
Responsibilities
- Partner with sales to assess labor and product needs for existing and potential accounts.
- Lead and manage all aspects of customer installations, including planning, execution, and reporting.
- Train hospital staff and Field Service Technicians on proper use of Daniels products and Techsmart devices.
- Monitor inventory levels, order products, and ensure proper utilization across accounts.
- Build and maintain service schedules by coordinating with hospital departments and attending required facility meetings.
- Hire, train, and manage Field Service Technicians, including scheduling, payroll, and performance evaluations.
- Conduct regular audits, ward walks, and account reviews to ensure service quality and compliance.
- Communicate feedback and service insights to Regional Operations Director and Sales for continuous improvement.
Physical Requirements
- Occasionally lift containers weighing up to 40 lbs.;
- Occasionally push/pull wheeled transporters and/or palletized product up to approximately 500 lbs;
- Occasionally travel up and down staircases;
- Occasionally walking of two (2) or more miles per day;
- Sitting for extended periods of time;
- Occasionally work in and around hospital personnel, sensitive medical equipment, and patients.
- Occasionally work in an outdoor environment.
Qualifications
- 4-year degree or equivalent experience, with 5+ years of leadership in a service-related industry; healthcare or hospital services preferred.
- Strong project management and organizational skills to oversee installations and maintain regulatory compliance.
- Proven ability to hire, train, and lead teams, with solid people management and performance development experience.
- Excellent communication and customer service skills to build relationships and resolve client needs across multiple accounts.
- Understanding of financial drivers and KPIs, with experience managing budgets and labor hours.
- Willingness to travel 50–60%, primarily local with occasional overnight stays; COVID-19 vaccination required.
Why work for us
- Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
- Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
- 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
- Permanent Position – Full-time, 40 hours per week with long-term career potential
- Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
- Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
We’re a mission-driven company focused on safety, sustainability, and service excellence in healthcare. At Daniels, you’ll be part of a stable and growing organization where your leadership makes a direct impact. We offer competitive benefits, career development, and a team-oriented culture.
Apply today and help us deliver smarter, safer healthcare waste solutions.
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
