Operations Associate

San Francisco, CA
Operations – Operations
Full-time
Darkstore is changing the way premier brands connect their products with customers through same-day and elevated delivery experiences nationwide. We are a venture backed, quickly growing company looking for an experienced operations leader to play a pivotal role in growing and scaling the business.
 
As the Operations Associate, you will work with Regional Operations Managers to ensure that Darkstore’s everyday operational activities run smoothly and effectively. The ideal candidate is a savvy operator who is obsessively detail oriented and has the ability to get measurable operational results to ensure an incredible experience for our brands. 

What You'll Do

    • Develop strong relationships with our partners to drive high quality, consistent operations every single day.
    • Drive adherence to operational SLAs
    • Training of Darkstore partners to adhere to Darkstore SOPs and best practices
    • Relentless attention to the metrics and ability to understand and implement actions to improve performance
    • Communicate weekly partner scorecard and implement improvements as needed
    • Ensure that day-to-day operations run smoothly at scale
    • Creative, rapid-fire problem solving for time-sensitive issues that arise
    • Proactively call out events that could impact performance before they happen to ensure SLA’s are met

What You'll Bring

    • Bachelor's Degree or equivalent work experience. This role is an incredible opportunity to kick-start a career in Operations
    • Willingness to go above and beyond to ensure we provide amazing customer experiences
    • Excellent communication skills (written and oral) and the ability to think on your feet and roll up your sleeves working in a fast-paced startup environment
    • Excellent interpersonal skills

What You'll Get

    • Competitive salary and unlimited PTO
    • Health/Dental/Vision Insurances
    • All of the equipment you’ll need to be successful
    • Collaborative and fast-paced environment where the best ideas win
    • Our headquarters is located in the SOMA area of San Francisco
Founded in 2017, Darkstore (www.darkstore.com) recognized the market’s insatiable appetite for super fast delivery, so we built an end to end solution that enables any brand and any retailer to offer an amazing direct to consumer customer experience with no capital investment. Darkstore has developed a technology platform that allows brands to offer same-day or standard fulfillment and delivery out of 160 urban fulfillment centers across the United States, all with just a single line of code. Orders are automatically routed to the fulfillment location that provides the lowest rate for the delivery. Darkstore’s management team is comprised of experienced technology and logistics executives.