Solutions Manager

Germantown, MD /
Client Services – Account Management /
Full-time
DataLab USA is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.

Because of our success, we are growing at a rapid pace. We have placed in the INC 5000 list of fastest growing private companies for four times in the last ten years. At its heart, DataLab USA has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

The Solutions Manager will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.

Primary Responsibilities:
• Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results
• Overseeing database marketing solutions, including management of technical and analytical staff and associated deliverables
• Leading strategic client meetings and quarterly business reviews
• Interpret and lead client discussions on results and results trending
• Drive business by ensuring key program goals are met
• Take responsibility for strategy, accurate, and timely program execution
• Establish and maintain account profitability, manage internal financial data and forecast as required
• Understand, lead and/or manage account development and growth opportunities
• Lead and mentor a team for successful career growth.


Job Requirements:
• Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing
• 5+ years of coding and\or Solution Management experience in SQL Server or other database languages a plus
• 5+ years of client services/account management
• 5+ years direct marketing experience
• Analytically minded, specifically comfortable with data, response metrics and trends
• Excellent written and verbal communication skills
• Ability to analyze problems and produce a viable solution
• Bachelor's degree required. Technology and math backgrounds a plus
• Experience with test planning and use cases
• Ability to lead and coordinate people and activities throughout a full solution lifecycle

 DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.