Information Technology Administrator

Germantown, MD /
Information Technologies/Information Security – Information Technology /
Full-time
DataLab USA is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.

Because of our success, we are growing at a rapid pace. We have placed in the INC 5000 list of fastest growing private companies for four times in the last ten years. At its heart, DataLab USA has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

General 
·         Has problem solving and troubleshooting skills.
·         Self-starter
·         Ability to follow documented processes and work within a audited environment.
·         Ability to document and communicate clearly
·         Technical skills to Identify, research, and resolve technical problems
·         Work with a team
 
Technical Experience
·         Support Win 10 laptops/desktops and peripherals
·         Support Windows Servers
·         Support VOIP phone systems
·         Support and troubleshooting applications and Operating Systems.
·         Issue/Ticket tracking system.
·         Microsoft/Office 365
·         Networking skills – TCP/IP, LAN/WAN, Switching and Routing Protocols
·         IT Asset Management System
·         Conduct remote support sessions with remote session tools.
·         Perform software and system deployment/patching using managed deployment software.
·         System and network monitoring.
·         Provide technical user support
·         Be available for After-Hours On-Call rotation
 
Other
Live within 35 minutes of driving distance.
 
Preferred Qualifications:
Minimum of AA Degree in related IT/Technical field.
3 years IT Admin/Helpdesk experience.
 DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.