Director, Technical Program Management
United States
Engineering – Program Management /
Full Time Exempt /
Remote
Dave is one of the leading US neobanks and a pioneer in financial services, using disruptive technology to provide best in class banking services to millions of members at a fraction of the cost compared to incumbents. The anchor of our banking value proposition, ExtraCash, provides up to $500 of short term, interest free advances to members within minutes of joining. The speed to value, access and pricing of ExtraCash compared to traditional overdraft sets us apart from incumbents and is a key to our strategy to efficiently acquire transacting Dave debit card members.
About the team and role:
Dave is looking for a TPM leader to lead teams focused on complex, multi-disciplinary projects across many functions to deliver functionality, features, and releases. In this role, your team will plan program requirements, identify risks, manage timelines, and communicate clearly with project stakeholders. Your team will also be responsible for agile transformation and process improvement as we scale.
Leadership Responsibilities:
- This role is a people management role responsible for the completion of technical objectives and a key partner to other Engineering leaders.
- Coaching, developing, and empowering engineering managers and highly senior individual contributors to enable their success in solving problems, delivering on team objectives, and coaching and developing their team members.
- Establish and support a strong program management discipline focusing on building efficient product development through the Technical Program Management team, enabling self-organizing teams that are empowered to deliver on time quality products
- Define career rubric and progression for Technical Program Managers of different levels and ensure TPMs are growing professionally with appropriate recognition and feedback and by managing right-sized complex programs for the level.
- Build positive, trusting relationships through consistent, on-time and quality delivery of commitments and effective communication.
TPM Responsibilities:
- Drive effective team work, collaboration and commitment for successful execution of programs which involve complex technical solutions across multiple engineering domains, teams and multiple interdependent projects.
- Define and iterate on Software Development Life Cycle by clearly articulating deliverables at each phase and allowing for Staff Engineers and lead engineers to collaborate with each other and product managers to ensure technical architecture is aligned with product vision and business goals.
- Drive alignment, prioritization and adoption of tech initiatives of Infrastructure, Security and Platform functions. Create, track and communicate milestones, timelines, deliverables for tech programs by collaborating and prioritizing with various product development teams.
- Closely partner with Tech leadership to ensure the tech vision and strategy is translated into execution plans across squads while balancing delivery of business goals and operational needs.
- Use technical judgment to drive program delivery, technology reviews, provide critical feedback on proposals, create space for trade-off conversations, and build consensus among product leaders/managers and engineering leaders/managers and tech leads/staff across domains.
- Improving the QA efficiencies and measurements of program deliverables as we build secure, reliable and scalable software releases.
- Collaborate with MS and establish a process of reviewing customer contacts, app reviews with engineering and product to ensure the right level of urgency and fixes delivered for positive customer impact.
- Identify synergies and simplify processes to lighten the admin overhead of product development on Engineering managers. Build out processes related to measuring effectiveness of squad operations, IDS and Audit related to Product Development.
Product Development Support & Process Improvement Responsibilities:
- Scale and enable the growth of our product delivery & planning through process improvement and the establishment of continuous planning and delivery in partnership with our Technology leaders.
- Standardize agile practice and measure consistent adoption of agile transformation across different product development teams.
- Standardize collaboration models cross-group - across different levels of leadership and functions to ensure proper involvement and alignment across tech and product through the various phases of Programs - from Discovery, Ideation, Planning, Execution & Launch.
- Optimize the usage of tools for varying needs (JIRA, Airtable, Confluence).
- Standardize and institutionalize the change management process for changes to business/tech strategy, priorities and requirements.
- Build and iterate on process for Ideation & tracking OKR dependencies on product roadmaps.
- Build out Portfolio Management Frameworks to improve visibility & transparency.
- Identify duplicate and redundant operation processes within different functions and evangelize consistent, uniform processes for efficient operation.
- Build reporting of quality, delivery, velocity and tech KPIs/KRs to meet the needs of the tech leadership.
What you'll need:
- BS or MS from a computer science or similar program. Other majors will be considered in conjunction with appropriate related experience and/or training.
- 12+ years of Technical Program Management and/or Software development experience with project management responsibilities.
- 6+ years of people managing experience in a fast-paced environment.
- Successful track record growing teams, including hiring, coaching, and mentoring future leaders.
- Ability to collaborate well and come up with execution and communication models for larger ambiguous projects.
- Managed relationships with different stakeholders across Leadership, Business, Technical, and Product functions.
- Strong analytical and problem-solving abilities with excellent writing and oral communication skills.
- Experience in a dynamic environment with competing and changing priorities.
- Fintech experiences like payment, banking, and credit are optional but a big plus.
- Experience working in a start-up environment is preferred.
$250,000 - $335,000 a year
Dave has established a nationally applicable pay program that recognizes that regardless of where Daves choose to live, their time and effort is of equal value to the company. As such we utilize base salary ranges that are intended to be competitive in all markets and do not differentiate pay based on employee work location.
The application window will be open until at least Tuesday, May 28, 2024. This opportunity will remain online based on business needs, which may be "met" before or after the specified date.
Don’t let imposter syndrome get in your way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles.
Why you’ll love working here:
At Dave, our people are just as important as our product. Our culture is a reflection of our values that guide who we are, how we work, and what we aspire to be. Daves are member centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual first company, team members can live and work anywhere in the United States, with the exception of Hawaii.
A few of our benefits & perks:
• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
• Flexible hours and virtual first work culture with a home office stipend
• Premium Medical, Dental, and Vision Insurance plans
• Generous paid parental and caregiver leave
• 401(k) savings plan with matching contributions
• Financial advisor and financial wellness support
• Flexible PTO and generous company holidays, including Juneteenth and Winter Break
• All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team
Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.
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