ServiceNow Developer

Hyderabad, India /
Technology – Infrastructure /
Full-Time, Permanent
/ Hybrid
As a ServiceNow Developer at DAZN you will be responsible for ensuring optimal service availability and user experience for our global teams by maintaining, developing, upgrading and supporting ServiceNow & supporting services & integrations.  You’ll also be a technical expert, contributing to change delivery and continuous improvement.
This is a great opportunity to join a dynamic team and be a key stakeholder in the development of systems core to DAZN's rapid expansion. You will have opportunities to grow your career and be involved in projects throughout our global organisation.
This role would suit someone with a strong technical background in system development, architecture and engineering. The role requires in depth experience of configuring and maintaining ServiceNow instances.

This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.
Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind),  learning and development resources, opportunity for flexible working and access to our internal speaker series and events.

As our new ServiceNow Developer you’ll have the opportunity to:

    • Development of ServiceNow focused on ITSM, ITOM, HRSD, Reporting & Dashboards, Performance Analytics, Predictive Intelligence, Contract Management, Custom Applications, Flow Designer, Virtual Agent, CSDM, CMDB, SMS, Data Management & Mid Server setup and configuration.
    • Designing and developing custom applications
    • Scripting - server-side scripts, developing Business Rules & UI Actions.
    • Involved in requirements gathering sessions with Stakeholders to assist with translating business requirements into user stories
    • Writing design level, program-level and user-level documentation.
    • Management of foundation data - User Accounts, Approvers, Support Groups, Locations, Companies and Templates.
    • Implementation & configuration of Integration hub spokes
    • Managing the release of applications and update sets between Production & Pre-Production instances
    • Responsibility for system maintenance, monitoring and administration including managing user access and capacity
    • Manage releases, upgrades, installations, integration and regression testing.
    • Experience of configuring and customising workflows and functions including forms, fields, views, reports and dashboards.
    • Modifying Security information and permissions
    • Diagnose system issues, track bug fixes to resolution.
    • Manage system reporting, creating support documentation and delivering end-user training.
    • Interact regularly with the ServiceNow support & maintain a good relationship, managing escalations and requests.
    • Keeping up to date with ServiceNow product developments & new versions with knowledge of implementing new features and capabilities at pace

You’ll be set up for success if you have:

    • Certified ServiceNow Developer or similar
    • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP  
    • Knowledge of Oracle, SQL and querying databases.
    • Extensive ServiceNow system administration experience certified to Certified Solution Administrator and at least one Certified Implementation Specialist
    • Minimum 5 years relevant experience, preferably in a fast-paced, technical environment
    • Teamwork & Collaboration – Working collaboratively with a group of people to accomplish a task or achieve a goal.
    • Planning & Organisation - Ability to set priorities, goals and time tables to achieve maximum productivity
    • Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. 

Even better if you have:

    • Knowledge of implementing webservice API’s
    • Basic understanding of Broadcast operations and business workflows.
    • Familiarity with ITSM Tools
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.