Operational Support – Senior TechOps engineer
Hyderabad, India /
Technology – Operations /
Full-Time, Permanent
/ On-site
Operational Support – Senior TechOps engineer
5+ year experience
· Manage the operational performance of our production deployment
· Ensure KPI and SLA adherence
· Account management of some of our key commercial customers
· Relationship management with key internal teams and external suppliers
· Work with our technical teams to reduce contacts by product improvement
· Look to improve agent efficiency by understanding where our process/tools can be improved
· In-depth reporting of the center’s activity and user feedback
· Hands-on experience in running operations for a digital streaming platform
· Collaborating professionally with senior leadership teams to communicate and update on operational challenges, issues and progress & how the team has been successfully navigating them.
You’ll be set up for success if you have:
· Excellent knowledge and experience with monitoring and logging stacks such as Prometheus, Grafana , DataDog or NewRelic
· Strong experience working on live applications with a continuous feature & content release cycle.
· Experience with configuration-management / automation frameworks like GitHub, Terraform, Vault, Consul and CI/CD tooling and methodologies
· Experience with Amazon Web Services (AWS)
· A mature and professional individual who is self-motivating and enthusiastic that is performance orientated.
· Ability to make difficult decisions and to work under pressure and with frequent changing priorities
· Upper-Intermediate English – B2 level
Even better if you have:
Knowledge of end-to-end video delivery technologies and an understanding of issues surrounding video playback an advantage.
Have experience in OTT workflows, especially on Content Delivery Network, Content Management Systems, video streaming, Server side and client-side ads, DRM
Experience with Wire-Shark and other supporting Tools
Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
Previous experience managing live incidents in an OTT environment.
Experience communicating with all levels of the business; able to articulate thoughts and influence senior key stakeholders
Even better if you have:
Knowledge of end-to-end video delivery technologies and an understanding of issues surrounding video playback an advantage.
Experience with Charles Proxy, Wire-Shark and other supporting Tools
Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
Previous experience managing live incidents in an OTT environment
Experience communicating with all levels of the business; able to articulate thoughts and influence senior key stakeholders
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.
