Customer Support Engineer (AUS&NZ)

APAC - Distributed - Remote /
Support /
About Us
dbt Labs was founded in 2016 to empower analysts to create and disseminate organizational knowledge. Since then, we’ve grown to become one of the leading brands in the analytics industry. Our product, dbt, is used by thousands of companies. dbt Labs is a remote-first, values-driven company with a globally distributed team. You can learn more about our values here.

dbt Labs is a remote-first company with a globally distributed team. This role is open to individuals based outside of the United States, subject to the dbt Labs’s internal approval process and ability to employ in jurisdictions outside the United States. dbt Labs currently has operations in the UK, Ireland, Australia and Germany


We are looking for people who...

    • Have a creative attitude toward problem-solving
    • Set clear expectations with customers on the next steps and then meet or exceed them
    • Surprise and delight customers, even when problems are not solved quickly

In this role you will...

    • Develop and maintain advanced knowledge in at least one key area of dbt Cloud architecture or administration while maintaining broad competency across all areas of our product
    • Support customers and other customer support team members via chat, email and video conference
    • Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand root cause
    • Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to customer and working with our Product and Engineering teams to coordinate incident communications

You are a good fit if you have...

    • 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
    • Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
    • Excellent verbal and written communication skills in English
    • Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
    • The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing

You'll have an edge if you have:

    • Reviewed code (Python, Javascript) others wrote to identify potential root causes of issues
    • Been part of an on-call rotation and can jump into a complex, high-pressure situation and make sense of and communicate clearly to others what's going on
    • Experience creating queries, alerts and monitors in Datadog, LogicMonitor or similar tools
    • Experience with development in dbt and/or Looker

Compensation & Benefits

    • Salary: $180k - $288k AUD, depending on experience and expertise
    • Equity Stake
    • Benefits: Unlimited vacation, 401k w/ 3% guaranteed contribution, excellent healthcare, office, health and wellness, and cell/internet stipends, and paid parental leave
Who we are
At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:
- Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today there are 9,000 companies using dbt every week, 30,000 practitioners in the dbt Community Slack, and 1,800 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. We recently raised our series D: read the announcement here!

dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns.  If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or accommodation due to disability.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here

dbt Labs reserves the right to amend or withdraw the posting at any time.

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