Business Process & Systems Specialist
Austin Downtown, TX
Corporate – Dealerware /
Full-time /
Hybrid
About Dealerware:
Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. Dealerware was recognized by Built In as one of the 100 Best Places to Work in Austin, TX in 2025 for the fourth consecutive year.
Dealerware’s team is currently hiring for a Business Process & Systems Specialist to drive scalability, efficiency, and operational excellence across our organization. This role will be responsible for acting as the admin and/or subject matter expert for tools such as Salesforce, Zendesk, Gainsight, HubSpot, and Formstack. The ideal candidate will have a data-driven mindset, strong analytical skills, and a track record of process improvement in a SaaS, fleet management, or automotive industry setting.
As a Business Process & Systems Specialist, you will:
- Provide support to the business by serving as an internal subject matter expert for various internal systems (e.g., Salesforce, Gainsight, Zendesk, HubSpot, etc.)
- Perform Salesforce administrative tasks such as creating profiles, roles, users, page layouts, approvals, workflows, reports, and dashboards in Salesforce, Zendesk, and Gainsight.
- Support the setup and optimization of HubSpot workflows and automations to streamline marketing and sales operations.
- Design custom formula fields, field dependencies, and validation rules.
- Manage large data imports, exports and quality assurance.
- Own and optimize the churn tracking and processing workflow to improve customer retention strategies.
- Evaluate industry best practices and implement customized solutions for scalable growth.
Required qualifications:
- Bachelor’s degree in Data Science, Business Finance, or a related field.
- 3+ years of experience in business operations and/or SaaS industry roles.
- Salesforce certified
- Experience with HubSpot or similar marketing automation tools is a plus.
- Strong proficiency in data and operational analytics:
- Experience with CRMs & BI tools (e.g., Salesforce, Gainsight, Zendesk, Formstack, HubSpot, etc.)
- Technical expertise in data querying (SQL), system Integrations, and automation toolsets (Workato or similar)
Preferred qualifications:
- Experience in the automotive software industry
Dealerware offers you:
- Competitive base salary with bonus incentive eligibility
- Full benefits (medical, dental, vision, 401K) + free telehealth (includes therapy visits)
- On-demand educational courses via LinkedIn Learning
- Tuition reimbursement and continuing education
- Unlimited paid vacation policy
- Flexible work
- Generous Paid Parental Leave program
- Modern office and a dynamic team in downtown Austin with free parking
- Friendly, small company environment with a progressive culture
- Backed by Audi, a 116-year-old automotive industry leader
- Discounts on Audi vehicle purchases and discounted leases through the Vehicle Lease Program
Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
