Transfer Agency Operations Manager
Los Angeles, CA
Investor Services – Investor Services /
Full Time /
Hybrid
DealMaker is a fast-growing fintech company revolutionizing the capital markets ecosystem with a mission to make online capital raising mainstream. We empower founders, CEOs, and operators to raise capital digitally, both from their own communities and through strategically marketed campaigns. No other platform provides an end-to-end solution like ours—and our track record speaks for itself, with over $2B raised across 1,000+ campaigns. We power the largest online capital raises for customers like EnergyX ($88M), Green Bay Packers ($65M), Miso Robotics ($72M+), Monogram Orthopaedics (Nasdaq:MGRM) and many others, with 3 IPOs in the past year alone. We are quickly expanding our horizons and are seeking talented team members to join us on our journey to transform the global capital market.
Who are you?
You are a detail-oriented professional driven to elevate our product and services to the next level. With proven expertise in Transfer Agent services, Investor Relations, and compliance, you possess an ideal mindset for problem-solving and excel as a collaborative team player. You quickly identify and address issues, often taking ownership even beyond your defined responsibilities – a true embodiment of our 'Find a Way' value. You thrive in fast-paced environments, prioritizing 'Speed over Perfection' to 'Drive Outcomes', and adapt quickly to learning new things, constantly 'Pushing Your Limits'. Your passion for our customers means you 'Obsess over Customers', seeking continuous improvement.
How will you create an impact
- Reporting to the Head of Investor Services within a dynamic team of 4, you will spearhead our operational excellence and AI initiatives for Investor Services.
- Manage day-to-day operational needs of the Transfer Agent product (conversions, issuances, dividends, request processing), ensuring proper adherence to SLAs and meeting the underlying needs of clients and investors, including robust investor relations, services, and support. Initially, this involves hands-on task completion and preparing clear guidelines for future team members.
- Champion compliance requirements for Transfer Agent operations, collaborating closely with legal teams.
- Document comprehensive Operations and Procedures for Transfer Agent functions and lead the charge on AI Verification/implementation, ensuring 'Innovate and Simplify' is at our core.
- Create streamlined, work-reducing processes to drive Transfer Agent efficiency via Engage (our IR/TA platform) and other methods, constantly striving to 'Drive Outcomes'.Guide the client journey through a transparent and streamlined onboarding process and foster positive investor experiences through proactive support.
- Identify and help implement product diversification and service offerings for our Transfer Agent and Engage platform, reflecting our commitment to 'Be Bold and Direct' in growth.
- Own and report on key SLA metrics for AI verification, Transfer Agent functions (days to onboard, issuance timing, transfer timing, dividend timing), and Transfer Agent client churn metrics.
- Manage the operational funnel using Monday/Looker for forecasting and updating weekly activities, coordinating with the finance team as needed.
- Partner with the finance team to build efficient invoicing processes and ensure accurate revenue capture for Transfer Agent services.
- Work closely with the legal team to establish robust Transfer Agent compliance protocols, coordinate Technology compliance initiatives, and review quarterly audit processes for Technology and Transfer Agent services.
- Collaborate with various teams to craft effective customer campaigns, educate customers about new products and features, including developing comprehensive shareholder FAQs and documents, to enhance overall investor communication and 'Obsess over Customers'.
- Strategize, identify, and help implement pivotal functionality improvements for the Transfer Agent and Engage products, focusing on AI verification and Technology client due diligence (SaaS Solutions).
What you should have
- A clear and comprehensive functional understanding of Transfer Agent services, Engage (IR/TA platform), AI verification, and SaaS solutions.
- Strong Excel skills with an unwavering commitment to accuracy.
- Demonstrated AI competency and a proactive ability to identify and propose areas for AI deployment and integration.
- Experience working effectively with CRM systems (e.g., Monday, Looker, Hubspot).Deep compliance and detail-oriented operational experience, with a keen eye for regulatory adherence.
- A proven ability to deliver exceptional customer, investor, and team member experiences.
- A strong sense of 'hustle,' agility, and a continuous learning mindset – always ready to 'Push Your Limits'.
- The ability to navigate through ambiguity with confidence and find effective solutions.
- A self-starter mentality, eager to take initiative and 'Drive Outcomes'.
What we offer
DealMaker is well funded, backed by over 20 years of US and Canadian industry experience. Apart from working and learning with your colleagues that makes the culture of DealMaker we offer:
- Competitive compensation with opportunity to earn into equity
- Shared employee benefit Plan starting Day 1!
- Ability to work remotely or in hybrid setting
- Strong autonomy with support from leadership
- Personal spending account for wellness
- Learning Support
- And much more!
Founded in 2018 by leading capital markets lawyers, DealMaker has blazed its own trail as the leading online capital-raising platform. As a Series A tech startup, we are well-capitalized, firmly established in our market, and ready to scale. Here’s why you should want to join us:
-Competitive compensation with the opportunity to earn equity—get into a growth company on the ground floor
-A diverse & distributed team of doers, innovators, and experts
-Shared employee benefit plan (medical, vision, & dental)
-Strong autonomy with support from leadership
-Annual learning support And more!
Equal Employment Opportunity
DealMaker does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
