Store Operations and Services Lead
Hong Kong
Decathlon Sports Retail Team - Management – Service & Operations - Management /
Full time /
On-site
At Decathlon, we live our common purpose on a daily basis: “to make the pleasure and benefits of sport accessible to the many”. In over 50 countries where we are present, we share a strong and unique company culture, reinforced by our four values: Vitality, Responsibility, Authenticity and Generosity.
In Hong Kong, we are building projects that improve lives through sport. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics. Decathlon currently has 8 stores in Hong Kong, Decathlon App and a lot more to come.
To support our fast growing sports ecosystem, we are looking for an outgoing, hardworking, and hands-on leader to drive operations at one of our stores. You will be the driving force in ensuring that our Sports users have an amazing experience, daily operations run without a hitch and guaranteeing the safety and security of our team, sports users and store. Reporting directly to our Operations Leader, your responsibilities will include, but not be limited to:
Your role
- Co-lead the economic and human activity, piloting and guaranteeing the performance of your catchment store
- Lead commercial projects in your store, offer the best in-store experience in terms of safety and service for our sport users
- Empower, develop, and manage the teams in-store through strong, consistent human projects·
- Perfect our sustainability strategies and actions for the planet. Contribute to the economic growth of Hong Kong Project and serve Decathlon’s purpose
Your Responsibilities
- Team Management:
- Hire, train, onboard and manage a team of 5 to 15 people in your store service team.
- Work to empower, challenge and promote your teammates
- Build and drive the monthly roster to guarantee the correct level of service on the floor while being wary of the efficiency and productivity of the operations
- Ensure teammates receive strong development plans and are satisfied with their role.
- Lead by example - build a customer-oriented, positive and proactive team
- Structure, build and develop an autonomous team; highly capable, motivated and always ready for any situation
- Operational Safety & Security:
- Create, enforce and maintain operational procedures in-store to guarantee the safety of teammates, and our customers
- Implement, enforce and maintain an audit and control planning system to keep the store at high standards in terms of safety and security all year long
- Customer Experience and Service:
- Consistently analyse and investigate customer experience within your store and beyond, deploying set metrics, targets and strategies to better understand and redefine our customer satisfaction
- Track and report on your service quality key metrics
- Identify levers of actions to make our service experience remarkable and consistent over time
- Become the gate-keeper for service standards, positively challenging and reinforcing a high level of excellence for your store
- Operational Efficiency:
- Drive and control expenses, cleaning,maintenance, and miscellaneous planning
- Create, enforce and maintain processes to manage the flow of goods and the flow of money in your store
- Work closely with your peers to develop strong standards and policies across Hong Kong
- Lead additional matters meant to drive the overall efficiency of our overall operations across Hong Kong
What you bring:
- Passion for sports is a must
- University degree holder is an advantage
- Experience in operations or in sports retail will be an advantage, but not a must.
- Passion for developing talent, managing a team and relentless in wanting to better yourself, and your team
- Energetic and quick on your feet, lead by doing - actively on a daily basis. you are a very hands-on person who willingly rolls up his/her sleeves to make things happen
- Be a Data-driven decision maker, following sound logical reasoning, able to prioritise your actions with strong oversight, and to maximise your chances to succeed at any given project or task
- A “Can do” attitude, with a general thirst to learn. You are a humble person who desires to grow and work beyond expectations.
- Detail-oriented with strong organisational skills
- Strong time management skills, making the best use of your time, creating an efficient and responsible team, ultimately building a strong team able to function autonomously
- Fluency in English & Cantonese, Mandarin is a plus
What we offer:
- Fast learning and entrepreneurial environment with an amazing team
- Rapid growth opportunities for strong performers
- Competitive Salary Package & Monthly Bonus
- Medical Allowance and employee discount
Disclaimer: Decathlon Hong Kong Ltd.does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All information collected will be kept strictly confidential and will be used for recruitment purpose only.
