Customer Service Specialist (Full time - Retail - Omni Service Team Specialist)
Hong Kong
Decathlon Sports Retail Team – Service & Operations /
Full time /
On-site
Company Overview:
At Decathlon, we live and breathe sports! With our presence in over 60 countries, we share a vibrant and energetic company culture fueled by our four core values: Vitality, Responsibility, Authenticity, and Generosity. In Hong Kong, we're on a mission to “Move People through the Wonders of Sport” and transform the way people experience sports. From our cutting-edge research to innovative retail solutions, we're passionate about bringing the thrill of sports to every corner of the city. With our expanding network of 8 stores and exciting projects in the pipeline, we're looking for sporty superstars to join our team!
Role Overview:
Are you a sporty entrepreneur at heart? Join our Hong Kong retail team as a Customer Service Specialist (Full-time Omni Service Leader) and become a driving force in enhancing customer satisfaction. Working hand in hand with your Store Services & Operations Leader, your main objective will be to go above and beyond in satisfying our sports users and driving our Hong Kong project forward. From assisting customers with inquiries to ensuring the highest standards of customer service are met, you'll play a crucial role in improving the overall customer experience. Embrace this opportunity to make a lasting impact by providing exceptional support and delivering top-notch service to our valued customers!
Your responsibilities:
- 1. Offer Smooth Payment Experience:
- Provide customers with an exceptional payment experience by efficiently handling their transactions.
- Familiarize yourself with different payment systems, such as traditional methods, ECO, and CIS, to accommodate customers' preferences.
- Play an active role at the Quick Checkout (QCO) area, ensuring customers feel attended to and enjoy a pleasant checkout process.
- Become proficient in all checkout procedures, from opening to closing, guaranteeing a smooth flow for both customers and the store.
- Follow established procedures for managing monetary flows, such as cash-in-transit and cash inventory, to maintain accuracy and security.
- Verify customer identification at the checkout, ensuring a secure and trusted payment process.
- 2. Promote Customer Loyalty and Relationship:
- Welcome customers warmly and maintain a helpful attitude at the store, creating a positive first impression.
- Engage with every customer by greeting them with a smile, offering assistance such as providing a shopping basket, and addressing any concerns they may have.
- Understand customers' needs through attentive listening, enabling you to offer suitable solutions and enhance their shopping experience.
- Effectively handle customer feedback and resolve issues by following the "satisfied or satisfied" approach on different platforms.
- Familiarize yourself with your store's customer service policies, including returns, financing options, workshops, and rental services, so you can provide comprehensive support.
- Stay informed about your store's commercial events, such as promotional campaigns and sports events, to offer relevant information and maximize customer engagement.
- 3. Offer Efficient Online Order Management:
- Ensure a convenient and satisfying omni-shopping experience by maintaining a well-organized and visible click-and-collect area.
- Take ownership of online orders, independently managing the entire process, including order receipt and addressing any issues that may arise.
- Provide customers with a seamless collection experience by warmly greeting them, offering assistance, and personal handovers at the store.
What you bring:
- Sports Lover: Your love for sports is infectious, and you can't wait to share it with others. Your deep knowledge and enthusiasm for various sports will resonate with customers.
- Outgoing and Entrepreneurial: Bring your friendly and outgoing personality to work every day. Approach challenges with a positive attitude and a "Can do" mindset.
- Work Experience: While previous experience in sports or retail is a plus, it's not a requirement! We value your drive, determination, and eagerness to learn and grow. Client-facing experience will give you an edge!
- Excellent Communication Skills: Effective communication is key. Your ability to engage customers and deliver compelling presentations will drive sales success. Fluency in Cantonese and English is highly desirable, and Mandarin proficiency is a bonus.
- Creative Thinker and Growth Hacker: We're looking for individuals who can think outside the box. Bring your fresh ideas and innovative approaches to improve sales processes and drive growth.
- Tech and Startup Savvy: Stay up-to-date with the latest tech trends and keep an eye on the startup community. Your knowledge of emerging technologies will give you an edge.
What we offer:
- Fast Learning: Immerse yourself in a dynamic setting that promotes continuous growth and personal development.
- Entrepreneurial & Team Spirit: Embrace ownership, innovation, and collaboration as we work together to achieve success.
- Rapid Growth Opportunities: Your exceptional performance will be recognized, opening doors for rapid career advancement.
- Competitive Salary Package & Monthly Bonus: Enjoy a competitive salary and monthly bonuses as a reward for your hard work.
- Medical Allowance & Employee Discount: We prioritize your well-being with medical allowance, and you'll receive exclusive employee discounts on our sports products.
- Apply now and get ready to score big in your career! Game On!
- *Eligibility Requirement: Applicants must have the legal right to work in Hong Kong.
- We estimate that completing our application form will take approximately 15-20 minutes to ensure you have enough time to provide us with the necessary information and showcase your potential. We appreciate your dedication and look forward to getting to know you better!
Disclaimer: Decathlon Hong Kong Ltd.does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All information collected will be kept strictly confidential and will be used for recruitment purpose only.
