Solution Engineer
Chicago, IL
Revenue Operations /
Remote /
Remote
At Deft, we are our clients’ most trusted advisor. The Deft team humanizes technology. We actively listen to our clients, learning and collaborating to develop tailored proposals that perfectly fit their needs. Then we proceed to design, build, operate, secure and scale unique technology solutions with a singular purpose: to deftly deliver on the promise of technology.
The Deft team humanizes technology. We actively listen to our clients, learning and collaborating to develop tailored proposals that perfectly fit their needs. We proceed to design, build, operate, secure and scale unique technology solutions with a singular purpose: to deftly deliver on the promise of technology.
We are seeking a Solution Engineer to join our Solution Engineering Team. You will work in a pre-sales role alongside our Sales Team to anchor the delivery and definition of our current portfolio to our current and prospective clients. Acting as a trusted advisor alongside our Sales and Solutions teams, you will provide an invaluable experience through technical solutioning and the overall deal cycle.
Do:
- Gather customer requirements, respectfully challenge customer assumptions, and translate into best-practice Deft solution
- Primary technical contact on assigned opportunities
- Identify, qualify, design, develop, and present solutions based on business requirements and restrictions
- Craft strategic and technical responses for presentations, proposals, SOWs, and other complex engagements
- Develop and leverage key client relationships, including at the executive level, to earn trust and win business through a consultative selling approach
- Alongside finance, build cost-engineering and profitability models for large customer opportunities
- Remain current on industry standards and best practices related to our products and services
- Consult with other Solution Engineers and internal resources on complex technical issues, or advanced designs
- Identifies and handles common technical customer objections.
- Working with Sales, proactively manage the opportunity pipeline to ensure each opportunity receives the required technical pre-sales support in a timely manner
- Create supporting documentation and / or tools to facilitate and improve the sales process
Deliver:
- Listen to client problems / issues and work with Sales team to develop viable solutions to meet current and potential future needs
- Ensure solutions are accurately and completely scoped for our implementation team to deliver services.
- Demonstrate technical leadership and subject matter expertise on solutions and services
- Engage and represent the company through public speaking opportunities to customers, prospects, conferences, and industry forums
- Participate with other Solution Engineers in regular technical training along with the Sales team
I'm interested...is this the job for me? We are looking for:
- Requires 4+ years working experience, minimum 2+ years in technical role, ideally supporting B2B IT or IT consulting sales
- Excellent written, verbal, and interpersonal skills; ability to work on multiple projects simultaneously
- Customer-facing sales experience
- Professional qualification or a degree in a technical discipline
- Ability to create and run customer-facing presentations
- Experience with common tools (Salesforce, Showpad, ERP, Office, etc)
Technical Requirements:
- 2+ years in ISP / Data Center / Managed Services or related industries providing technical sales support OR at an AWS or Azure Cloud Service Provider or related practice providing technical sales support
- An excellent candidate will be able to demonstrate mastery of the following subjects: System administration on both Linux and Windows AND Familiarity with Backup and Disaster Recovery solutions provided by using hyperscale cloud services
- Working knowledge with virtualization technologies: VMware, Hyper-V, Xen, or KVM
- Industry certifications desirable: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, Cloud Savvy
At Deft, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you!
- Make a difference for our clients daily
- Find a way forward
- Push to your potential
- Care, and show up for each other
Benefits: Deft’s total benefit package is highly competitive, designed to support your success at work, at home, and at play – and includes, Flexible Time Off, RTA and CTA Transit Benefits, 401k with 4% employer match, free employee collocation and cloud account, technology allowance program with monthly payroll reimbursement, Life Insurance/Long Term Disability, Health Insurance with HRA/HSA Options, Vision Insurance, Dental Insurance, and a fun and casual work environment. Your recruiter will be happy to discuss all that Deft has to offer!
Pay Range: $120,000 K - 145,000 K /year.
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
Deft is committed to a diverse and inclusive workplace. Deft is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
As part of this commitment, Deft will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@deft.com.
