Associate Customer Support Representative
Medellín
Customer Support /
Full-time /
Hybrid
About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Summary:
This is a hybrid position, 2 days in-office in Medellin, Colombia.
DeleteMe’s Customer Support team is the first point of contact for all customers pre and post sales. As a DeleteMe Customer Support agent, you will be responding to customer inquiries, concerns, and product feedback via Phone, Live chat, and email taking action to resolve customer issues in a timely fashion.
Job Responsabilities
- Assist customers with post sales onboarding
- Respond to pre sales product related inquiries
- Take action to resolve customer complaints/concerns
- Communicate customer feedback to our product team
- Elevate bug reports for investigation and resolution
- Process customer cancellations and refunds
- Complete initial and recurring training as assigned
Job Requirements
- Hybrid position with a minimum of 2 days in office
- Have previous customer support experience
- Be available Monday - Friday during the hours of 9-5 EST
- Have the ability to answer support phone calls, emails and chats during scheduled hours in a timely and professional manner
- Have good interpersonal skills
- Have strong communication skills, actively listening to customers and communicating with them is a core responsibility of our customer support agents
- Follow company policies and procedures to provide consistent service
- Show proven proficiency in using technology and navigating multiple systems at once
What We Offer
- EPS local health benefit
- 13th-month salary
- Hybrid position with a minimum of 3 days in office
- Paid time off earned after 1 year of employment
- Fully paid Colombia holidays
- Work equipment (laptop & monitor)
- WFH stipend
