Team Lead, Privacy Advisor
Medellín
Privacy Operations /
Full-time /
Hybrid
About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises.
DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a Team Lead for the Privacy Advisor team of you will be responsible for leading and growing a team of our Privacy Advisors. Privacy Advisors focus on helping members through removing their information from the internet by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.
Responsibilities
- Coaching and mentoring a team of Privacy Advisors, with continuous monitoring of performance and delivery of people development
- Responsibility for onboarding success of new Privacy Advisors
- Assist in round robin assignment of Privacy Reports to team members
- Ownership of KPI’s at the team level- ensuring both quality and quantity of work completed
- Lead projects to deliver improvements to both team and broader Privacy Operations org
- Manage escalations from VIP customers
- Be a ‘culture ambassador’ driving team engagement by empowering team members
- Coordinate with the Engineering team to drive better business outcomes for DeleteMe
- Regularly update relevant documentation including but not limited to, Guidelines and relevant site instructions
- Troubleshoot site issues and coordinate with regional team leads to ensure global alignment
Requirements
- 6+ months of employment in Privacy Operations
- Expertise at completing all types of Privacy Reports to an exceptional standard
- Proficiency with DeleteMe’s tech stack- including JDM, Ironvest, G-Suite and Slack
- Demonstrated history of articulating ideas for improving operational processes
- Completion of all required DeleteMe security trainings
- Flexibility to work occasional US business hours and handle after hours emergencies
