Enterprise Project Manager

Toronto
Enterprise Delivery – Enterprise Delivery /
Full-time Contract /
Hybrid
Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits
Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus
Enter the Enterprise Delivery team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. Our profound understanding of large-scale business needs, we craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their every need. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our platform.

By activating and maintaining our products within businesses, we don't just deliver solutions; we deliver significant increases in customer satisfaction and return on investment. Our pledge is unwavering—to assist our clients in unlocking seamless customer experiences and driving unparalleled business success. At Deliverect, we're not just supporting enterprises; we're catalysing their triumph in the ever-evolving landscape of modern business.

Your Impact
Do you thrive in a fast-paced environment and have a passion for delivering successful projects? Deliverect is seeking an experienced Enterprise Project Manager to lead the onboarding and rollout of our platform to enterprise clients.

In this pivotal role, you will ensure a smooth and efficient customer experience, drive project completion, and maximize customer satisfaction. Your expertise in project management, coupled with your excellent communication skills, will be instrumental in helping Deliverect solidify its position as a leader in the hospitality industry.

A Typical Day

    • Lead and manage multiple complex projects simultaneously, ensuring timely and successful delivery.
    • Utilize project management methodologies (Agile, Waterfall) and tools (e.g., Jira, Trello, Asana, Monday.com) to plan, execute, and monitor projects.
    • Understand cloud-based technologies and SaaS products to effectively oversee project implementation.
    • Work with APIs and software development lifecycles to facilitate smooth integrations.
    • Identify and mitigate project risks and dependencies to prevent potential roadblocks.
    • Apply process improvement methodologies (e.g., Lean Six Sigma) to enhance project efficiency and effectiveness.
    • Work closely with sales, product, engineering, and customer success teams to align project goals and ensure seamless execution.
    • Provide regular updates on project status, highlighting progress, challenges, and solutions.
    • Manage relationships with key client contacts, strategic partners, and vendors to ensure alignment and satisfaction.
    • Serve as the primary point of contact for enterprise clients, addressing their needs and concerns promptly.
    • Maintain clear and concise project documentation, including project plans, timelines, and progress reports.
    • Communicate effectively with stakeholders at all levels, ensuring transparency and alignment.

Your Expertise

    • Minimum 2 years of experience in enterprise project management, with 5-8 years of experience in total within the enterprise software or technology sector.
    • Experience leading and managing multiple complex projects simultaneously. 
    • Strong communication, interpersonal, and leadership skills.
    • Excellent problem-solving, analytical, and organizational skills.
    • Ability to work effectively in a geographically dispersed team environment.
    • Proactive and resourceful with a focus on achieving project goals.
    • Ability to prioritize effectively and manage multiple tasks simultaneously.
    • Adaptable and flexible to handle changing priorities and unexpected situations.
    • Understanding of cloud-based technologies and SaaS products.
    • Working knowledge of APIs and software development lifecycles (basic understanding is sufficient).
    • Familiarity with project management tools (e.g., Jira, Trello, Asana, Monday.com).
    • Bachelor's degree preferred; however, strong project management experience can supersede formal education.
    • Certification in project management (e.g., PMP, PRINCE2) is a plus but not required.

Additional Information

    • This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Downtown Toronto office and 2 days of remote work.  Fluency in English is required, with strong written and verbal communication skills being essential. French language skills are a great asset.
    • In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.