Enterprise Account Manager
Toronto
Growth – Growth Account Management /
Full-time Permanent /
Hybrid
Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Department Focus
Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.
Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.
At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.
Your Impact
As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada. You will be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner.
A Typical Day
- Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realisation.
- Customer Relationship Management: Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships from the operational level to C-suite executives.
- Quota Accountability: Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverect’s offerings.
- Product Adoption and Advocacy: Ensure customers are leveraging Deliverect’s full suite of features to optimise their digital ordering strategies. Provide training, best practices, and recommendations to drive adoption.
- Data-Driven Insights: Analyse customer usage data to identify trends, risks, and opportunities. Use these insights to inform strategic conversations and improve customer engagement.
- Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Marketing, and Support teams to advocate for customer needs and drive mutual success.
- Problem-Solving: Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.
Your Expertise
- 3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology.
- Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment.
- Strong relationship-building skills, with the ability to engage stakeholders at all levels, from day-to-day users to C-suite executives.
- An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services.
- Data-driven mindset with experience using customer insights and analytics tools to inform strategy.
- Exceptional written and verbal communication skills, with the ability to articulate complex ideas in a clear and persuasive manner.
- Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed.
Additional Information
- This is a full-time, hybrid role with 4 days based in our Toronto office and 1 day working from home.
- Fluency in English is required, with strong written and verbal communication skills being essential.
- In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.
Join Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.
