Solutions Consultant
Dubai
Consulting and Implementation – Consulting & Implementation /
Full-time Permanent /
Hybrid
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks. We collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI.
Your Impact:
As a Solutions Consultant at Deliverect, you will play a pivotal role in driving the company's growth by providing strategic guidance and technical expertise to our global clientele. You will be instrumental in shaping the direction of our solutions and ensuring their successful implementation and adoption across various industries. Your direct engagement with customers and partners will be crucial in delivering value and fostering long-term relationships.
This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Dubai office and 1 day from the comfort of your home.
What you will do:
- Lead pre-sales activities by understanding customer requirements, assisting our sales teams with the more technical aspects of product demonstrations, and articulating the value proposition of Deliverect's solutions.
- Collaborate closely with sales, product management, and engineering teams to ensure alignment between customer needs and product capabilities.
- Act as a trusted advisor to customers, guiding them through the technical implementation process and providing insights on best practices.
- Develop and deliver customized solutions tailored to meet the unique needs of enterprise clients, leveraging deep knowledge of Deliverect's product suite and integration capabilities.
- Manage multiple complex projects simultaneously, ensuring timely delivery and exceeding customer expectations.
- Identify and address technical challenges and opportunities for improvement, working closely with cross-functional teams to drive product enhancements.
- Provide mentorship and support to junior team members, fostering a culture of continuous learning and development.
- Identify, document, and escalate bugs through appropriate channels, maintaining transparent communication with all stakeholders.
- Develop an in-depth understanding of Deliverect's service processes, actively contributing to their continuous improvement.
- Quickly adapt to new and technically complex issues, prioritizing critical tasks to offer efficient solutions.
What you will Bring:
- Arabic is advantageous and English is essential.
- 3-5 years experience in a client-facing role, preferably as a Technical Account Manager, Implementation Consultant, or similar position in a SaaS company.
- Hospitality, Retail, or E-commerce experience is advantageous.
- Proven track record of successfully delivering technical solutions to mid-market and enterprise clients, with a deep understanding of Agile methodologies and project management principles.
- Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Excellent problem-solving skills and a proactive mindset, with the ability to thrive in a fast-paced and dynamic environment.
- Demonstrated ability to build and maintain strong relationships with customers, partners, and internal teams.
- Proficiency in G Suite, CRM, and ticketing systems, with experience in HubSpot, ZenDesk, or similar tools preferred.
- Knowledge of REST APIs, webhooks, token authentication, and hands-on experience with POS platforms would be advantageous.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
