Senior Product Manager
Toronto
Product – PM (PM01) /
Full-time Permanent /
Hybrid
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus
Welcome to the epicentre of the digital ordering revolution—Deliverect. Within our Product Department, we stand unwavering in our dedication to consistently and efficiently deliver groundbreaking solutions to the global marketplace. Our mission is more than a goal; it's a commitment to bridging the gap between customers and the businesses they hold dear.
Whether streamlining digital ordering for delivery or on-premise service, we are the architects of tools that empower businesses to flourish in our swiftly evolving digital landscape. Behind the scenes, our engineers, designers, and product managers are fuelled by boundless passion and innovation, perpetually pushing the boundaries of what's possible. In our world, the word "impossible" finds no home.
Your Impact:
As a Senior Product Manager (PMIII), you will build the strategy, make sure there is market fit and are responsible for roadmap execution for our North American product suite, ensuring our solutions meet the needs of enterprise and mid-market (50+ locations) restaurant brands. This is not a technical role, but you should be comfortable understanding technical documentation and representing our product with customers and at industry events.
You’ll work closely with engineering, go-to-market, and local cross-functional teams to build our US-first products, influence strategic direction, and ensure we’re building the right products for the right market at the right time. This is a leadership role with PMs reporting into you and direct impact on our global customer base.
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home.
What you will do:
- Build product strategy, roadmap and execution for North America, ensuring alignment with customer needs and Deliverect’s global vision.
- Guide the development of US-first products with a strong focus on our PaaS offering in the direct-to-consumer space.
- Be the voice of the North American market: gather insights, validate demand, and translate them into clear priorities.
- Collaborate with GTM and sales teams, participate in sales conversations, communicate and align priorities and shape product messaging.
- Influence product decisions for our data product and our Vision AI initiatives through stakeholder input and market insights.
- Represent the company and product at industry events, customer meetings, and tech/product presentations.
- Help define the company positioning for enterprise and mid-market restaurants, ensuring Deliverect is the go-to partner in this segment.
- Manage, mentor, and coach a team of Product Managers focused on North American initiatives.
- Collaborate with global product leadership to align regional roadmaps with the broader company strategy.
What you will bring:
- Senior Product Leadership: 5+ years of product management experience, with a track record of owning product direction and driving adoption in B2B SaaS/PaaS environments.
- Enterprise & MM Market Focus: Deep understanding of working with enterprise and mid-market clients (50+ locations), preferably in the restaurant or hospitality industry.
- GTM Collaboration: Experience working closely with commercial and enterprise teams; confidence to participate in customer and stakeholder meetings and steer conversations toward high-impact outcomes.
- Strategic Thinking: Proven ability to define product strategy and guide cross-functional teams toward execution, especially in new markets.
- Customer Insight & Roadmapping: Skilled in collecting feedback from internal teams and customers and turning it into actionable product direction.
- Strong Communication: Ability to clearly articulate product vision and direction to both internal and external stakeholders.
- Technical Fluency: Comfortable reading and discussing technical documentation and API specifications in customer or partner conversations.
Nice to Have
- Food Tech Experience: Background in restaurant tech, particularly in restaurant operations, POS integrations or direct ordering solutions.
- US Market Familiarity: Experience building products for or working closely with the US food service industry.
- Event Representation: Experience speaking at or attending industry events as a product expert or company representative.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
