Growth Account Manager
Toronto
Growth – Growth Account Management /
Full-time Permanent /
Hybrid
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
Your Impact:
As a Growth Account Manager, you will drive regional growth by managing and expanding our portfolio of businesses, with a focus on our SMB and Mid-Market segments. You will nurture existing client relationships, identify new expansion opportunities, and strategically boost revenue. You'll play a crucial role in introducing Deliverect's evolving solutions to businesses, fostering long-term partnerships, and ensuring our customers' business success.
*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from your home.
What you will do:
- Manage and nurture existing client relationships to identify new expansion opportunities within your book of business.
- Proactively identify expansion opportunities, focusing on cross-selling and up-selling Deliverect products tailored to client needs and objectives.
- Cultivate and nurture strategic partnerships with clients, positioning yourself as a reliable and knowledgeable advisor to help them optimize their use of the Deliverect platform.
- Run a volume of client meetings, calls, and quarterly business reviews (QBRs) to drive value and ensure continued platform adoption.
- Utilize CRM tools to track interactions and manage your expansion sales pipeline effectively.
- Achieve gross expansion and Net Revenue Retention (NRR) targets, forecast revenue accurately, and contribute to Deliverect's growth.
- Work closely with cross-functional teams, including Customer Success, Sales, Product, Marketing, and Support, to advocate for customer needs and drive mutual success.
What you will Bring:
- 1-2 years of successful experience in a SaaS go-to-market environment or an equivalent combination of work experience.
- Proven ability to develop and nurture strong relationships with existing customers, fostering trust and rapport.
- Proven ability to independently manage sales cycles and drive growth through strategic upselling and cross-selling.
- Excellent communication, negotiation, and interpersonal skills.
- A strong understanding of sales best practices and methodologies.
- A data-driven mindset with experience using customer insights and analytics to inform strategy.
- The ability to thrive in a fast-paced, dynamic, and competitive environment, while working both independently and as part of a team.
- A strong understanding of restaurant operations and the challenges our customers face is an asset.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
