Head of Business Operations

New York, NY
Business Operations /
Full Time /
Who We Are:

We are on a mission to make food deliveries better. Relay is a technology company that is empowering restaurants to take back ownership of their customers and provide an elevated courier service, and, in turn, provides couriers with industry leading pay and flexibility. Relay's proprietary logistics engine is changing how local economies operate and how goods criss-cross through your city. Relay's goal is to bring efficiencies of scale to delivery and push down the cost of delivery for merchants and customers while simultaneously providing a top tier courier experience.

We are based in NYC and currently operate in NYC, NJ, Philadelphia, Miami, Chicago, and Washington DC. We fulfill millions of deliveries a year using our distributed network of couriers. Additionally, our software provides a unified management system for orders across all delivery platforms and a scalable courier force to ensure on-time delivery no matter the circumstance.

Our office is located in Chelsea/Flatiron.

About The Role:
As our business and team has grown, so have the scope and complexity of our unique challenges. We are building out a world-class BizOps team to drive mission-critical projects and unblock the next phase of hyper-growth for Relay.

In this role, you will support the entire organization in tackling high-impact business issues that arise at the crossroads of our functional teams. You will be a guiding force to our Planning, Marketing, Cx and Data teams, and you will collaborate closely with Finance, Product, Engineering and Design. There’s a broad range of unique and exciting business challenges to solve as we re-imagine how we restaurant navigate the new paradigm of delivery.

You’ll be the foundational building block for assisting our GTM teams and becoming a force multiplier from a BizOps perspective.

We will invest in your development and do everything we can to make sure this is one of your best professional experiences. We believe joining Relay will be a career-defining choice for employees.

The salary range for this role is $140,000 - $160,000 annually.

What You'll Do

    • Lead and grow Relay's Business Operations & Strategy team
    • Define and measure critical important metrics & proactively identify business trends
    • Collaborate with key stakeholders to define and report KPIs and value frameworks for company objectives/strategic initiatives
    • Analyze the data relevant to any project or focus area; partner with DS, product and others to develop hypotheses, and complete in-depth analyses to translate data into meaningful and actionable insights
    • Identify hotspots in the business that require intervention and proactively investigate, strategize, and implement solutions with business leaders
    • Partner with functional leaders to help them optimize their operations through systems, process, roadmap reviews and product modifications
    • Coordinate bi-weekly leadership meetings, monthly & quarterly business reviews
    • Partner with our GTM, Data and Revenue organizations to standardize and distribute the key operating metrics for the business
    • Work with broader finance team and leaders to ensure resources are aligned to Company objectives

Who You Are

    • You are strategic. You’re laser-focused on where you’re going and craft the strategies and plans to achieve the goal. You naturally structure and prioritize any information you process
    • You are analytically rigorous. You gravitate towards a spreadsheet rather than a deck. You have an inherent bias towards using data and analyses to drive decisions
    • You can work through ambiguity. Your experience enables you to focus on the most impactful elements and drive clear insights that inform the team’s priorities
    • You take ownership. You are comfortable driving projects end-to-end that execute and eliminate blockers, helping you and the company move fast with confidence. You have a strong sense of accountability and know when to raise your hand and ask for help

What You Have

    • Bachelor's degree in Business, Economics, CS or related field
    • 8+ years of work experience, including strong foundational experience in investment banking, private equity, or consulting and at least 5+ years experience at a high-growth technology company in business operations
    • Strong track record of managing embedded and/or highly cross-functional teams
    • Naturally analytical mindset; the candidate gravitates toward a spreadsheet rather than a slide deck
    • Experience in a highly cross functional role and can clearly describe and work within the organizational dynamics of a fast-growth company
    • Ability to execute with conviction and good judgment with limited guidance; needs minimal direction in an ambiguous context to take action and then adapt quickly
    • Curious to learn about different parts of the business and how to pull certain levers to grow faster
    • Proven leadership and relationship-building skills
    • Demonstrated ability to solve problems using data and process improvement
    • Able to move remarkably fast with little structure and guidance

What We Offer

    • Competitive base compensation
    • IT equipment including a laptop
    • Company stock options
    • Health benefits
    • 401(k) with company matching
    • Unlimited PTO
    • Lighthearted and lively office environment

We want you to love the work that you do, the team that you’re working with, the environment that you’re working in. It is often hard to tell from a job description what working at a company is like, but some reasons why Relay may not be a good fit for you:

    • Our mission of helping restaurants and the last mile delivery space does not resonate with you
    • You desire a consistent 9-5 job.
    • You prefer highly structured, well-defined environments
    • You’re uncomfortable with ambiguity or “being the first” in figuring something out
$140,000 - $160,000 a year
In addition to the competitive base salary, this role is eligible for a discretionary annual bonus + all the offerings listed above!
Location Note: This role can be either 100% Remote or a hybrid in-office position, however, we value real-time collaboration in our teams and are prioritizing candidates in the Eastern time zone for remote positions.

Relay is committed to Equal Employment Opportunity by attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.