Strategic Account Manager

Louisville, CO /
Sales /
Full-Time
Here at DevelopIntelligence we work to improve the productivity of software development teams by delivering highly-customized technical training solutions to clients across the globe. We are a Colorado - based company, with trainers all over the world. Our clients include Apple, Starbucks, Macy’s, Intuit, VMware, and Hewlett Packard, to just name a few, and in our 9 years of providing training, our instructors have trained over 50,000 individuals.

What makes DevelopIntelligence different than other training firms is our 98% overall satisfaction rating from our students. We customize each training session to our clients’ needs and pride ourselves on personalization around students’ roles and the projects they are working on. We are very much project focused and our learning solutions are based on the people, the project, and the platform of our end clients. Through our unique approach, our clients experience an effective learning solution designed specifically for them and their training needs. DI courses are customized to support the people (roles), the platform (development and production environments), and the project or product our client’s engineers are working on.

The Strategic Account Manager will focus on all aspects of key and major account support at DevelopIntelligence. The role is a blend of account management and program management responsibilities. This is an opportunity to manage the delivery of​ ​world​-class​ ​learning​ ​programs​ ​to​ ​Fortune​ ​1000​ ​technology​ ​companies.

THE ROLE:

    • ​​Ensure​ ​high​ ​levels​ ​of​ ​customer​ ​satisfaction​ ​and​ ​loyalty​​
    • Responsible​ ​for​ ​management​ ​of​ ​large​ ​annual​ ​revenue​ ​based​ ​on​ ​client​ ​accounts​ ​similar​ ​to​ ​managing​ ​large training​ ​budgets
    • Maintain​ ​strong​ ​client​ ​relationships​ ​to​ ​ensure​ ​client​ ​retention​ ​and​ ​growth​​
    • Effectively communicate​ ​with​ ​clients​ ​constantly​ ​and​ ​at​ ​all​ ​levels​ ​of​ ​the​ ​organization
    • ​​Utilize​ ​SalesForce​ ​CRM​ ​system​ ​for​ ​account​ ​and​ ​program​ ​management 
    • ​​Utilize​ ​knowledge​ ​of​ ​technology​ ​industry​ ​trends​ ​and​ ​programming​ ​languages​ ​to​ ​enhance​ ​learning​ ​programs and​ ​client​ ​satisfaction ​​
    • Utilize​ ​leadership​ ​skills​ ​to​ ​best​ ​serve​ ​the​ ​DevelopIntelligence​ ​team
    • ​​Contribute​ ​to​ ​a​ ​small​ ​team​ ​environment​ ​with​ ​entrepreneurial​ ​spirit 

QUALIFICATIONS:

    • ​​Minimum​ ​of​ ​2 ​years’​ ​experience​ ​successfully managing large complex annual ​program​s ($250k+) ​for enterprise clients ​​
    • Strong​ ​knowledge​ ​of​ ​the​ ​technology​ ​industry,​ ​familiar​ ​with​ ​programming​ ​languages​ ​and​ ​aware​ ​of​ ​trends​ ​within the​ ​industry ​​
    • Passion​ ​for​ ​technology,​ ​learning​ ​and​ ​development ​​
    • Hungry​ ​and​ ​motivated​ ​to​ ​constantly​ ​increase​ ​the​ ​number​ ​of​ ​students​ ​involved​ ​and​ ​in​ ​training​ ​and​ ​the​ ​classes offered​ ​and​ ​ultimately​ ​help​ ​DevelopIntelligence​ ​grow ​​
    • Strong​ ​account​ ​management​ ​skills​ ​required,​ ​including​ ​a track record of meeting and exceeding​ ​large​ ​annual​ ​revenue​ ​targets (this position provides a strong base salary as well as bonuses based on achieving revenue targets
    • Previous experience managing large ​training budgets helpful but not required​​
    • Excellent​ ​customer​ ​service​ ​skills;​ ​proven track record of major account ​retention/growth​​
    • Maintain ​high​ ​level​ ​of​ ​customer​ ​satisfaction​ ​and​ ​client​ ​loyalty
    • ​​Familiarity​ ​with​ ​Salesforce​ ​or​ ​experience​ ​with​ ​other​ ​CRM​ ​systems​ ​required​​
    • Adaptable​ ​and​ ​able​ ​to​ ​transition​ ​quickly​ ​between​ ​responsibilities​​
    • Eager​ ​to​ ​contribute​ ​in​ ​a​ ​fast-​paced,​ ​small​ -team​ ​environment​ ​with​ ​an​ ​entrepreneurial​ ​spirit​​
    • Bachelor’s​ ​degree​ ​strongly​ ​preferred;​ ​degree​ ​in​ ​instructional​ ​design​ ​or​ ​adult​ ​education​ ​ideal​​
    • Willing​ ​to​ ​travel​ ​approximately​ ​25%​ ​of​ ​the​ ​year​​
    • Previous management​/​leadership​ ​experience​ ​desired 
At DI, we are leading the charge to transform technical education for corporate clients around the globe.
Work with some of the best known companies in the world and some of the foremost experts in their fields. And of course – the awesome Colorado-based team.
Interested in joining our Boulder corporate team in Sales, Customer Success, Project Management, or Operations? We offer great benefits, a motivated and talented team, growth opportunities, and the chance to be a part of a truly unique and innovative company.