Support Contractor

Waltham, MA
Infrastructure
Contract
A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.


A bit about us:

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

A bit more about this role:

Our Support Contractors provide front line tech support for Devoted employees.
You’ll make sure our computers and software never stand between Devoted staff and getting the job done.
You will troubleshoot systems, manage accounts and users, and keep our member data safe.

This will be a 3 month engagement with the possibility of extension and conversion to a full time role.

Responsibilities will include:

    • Day-to-day troubleshooting with Chromebooks, wifi hotspots, and multi-factor authentication
    • Assisting users with Google productivity apps
    • Debugging video conference call quality

Attributes to success:

    • You are a great communicator, out loud and in writing. This might look like clear and concise messages in Slack or a two-page user guide. Talking with all types of people energizes you, whether it’s explaining how technical things work or helping someone discover a new G Suite feature that makes their lives easier.
    • You’re a skilled problem solver. You can figure out why someone’s multi-factor login isn’t working, or help them set up a wifi hotspot.
    • You work well in a busy environment, prioritizing so the right work gets done and following complex problems through to the end.

Desired skills and experience:

    • Past experience providing tech support, especially over the phone
    • You have a non-traditional career path that includes substantial experience with the skills above
Find more tech jobs at Devoted here.

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.