Bilingual RN Clinical Guide (Telephonic)

Waltham, MA
Clinical Operations
A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

A bit about this role:

As a Clinical Guide (the caring name we give to our RNs at Devoted Health) you have the opportunity to be the nurse you always wanted to be: one who inspires, makes a difference every single day and is empowered to follow the health care journey of our members.  You will be responsible for providing member support through assessment, care and conservation. You will advocate for our members, coordinate care, and help them ensure they receive the resources and support they need to achieve their health goals (recovering from an illness, improving quality of life, overall well-being…) Our Clinical Guide is committed to integrity and excellence and empowering members to confidently navigate the healthcare system and live healthier lives.  

This position offers the opportunity for partial remote work!

Responsibilities will include:

    • Engage with members and understand their needs - use technology and data to better understand the member and any unspoken needs
    • Conduct holistic assessment to identify co-morbid conditions, ED/ hospitalization history, medications, psychosocial factors, and their values and preferences
    • Collaborate with our PCP partners
    • Develop care plan in partnership with the member and their caregivers - problems, goals, interventions - continuously evaluating the member’s progress in meeting their goals
    • Apply knowledge to suggest safe exercise routines, dietary plans, meditation or stress reduction techniques
    • Work closely with Local Service Guides to identify community-based organizations able to support the member in meeting their goals
    • Collaborate with members, providers, and caregivers to ensure a positive outcome
    • Explain complicated medical terms in plain language
    • Educate the member on appropriate care and settings based upon their healthcare needs
    • Support members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decision about their care needs
    • Prepare members for their inpatient and outpatient treatments and coordinate any care needed post-treatment
    • Support and coach members to improve management of their chronic condition, including medication adherence and compliance

Attributes to success:

    • A deep caring to make a change in the health care experience: you love to serve and make a difference
    • You’ve had proven success in building relationships
    • The ability to adjust your tone and approach to different people
    • You can articulate and break down complex information
    • Being present and timely - for your team, for our members
    • The ability to work in a startup environment: which means being transparent in your work, what’s going well, what’s not
    • Being adaptable to change- as we look to make things better for your experience as a Clinical Guide and for our members - we will change things as we go and grow!  
    • Being able to balance building a relationship with our members and supporting the business

Desired skills and experience:

    • A unrestricted Registered Nurse license (required)
    • A minimum of 4 years of RN experience  (required)
    • Bilingual in English and either Creole or Spanish
    • Health insurance experience (Medicare Advantage is a plus)
    • The ability to comfortably multi- task: you’ll be listening, talking and typing all at the same time
    • You’re a great team member with a can-do attitude; you’re self- reflective

    • Our ideal Clinical Guide is caring, compassionate, solutions-oriented, and exudes enthusiasm in providing an outstanding experience for Devoted Health’s members.

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.