Senior Salesforce Administrator

Seattle
Commercial – Commercial Operations /
Full-Time /
Hybrid
Who is DexCare?
DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners like MGB, Kaiser Permanente Ventures, and others, to modernize healthcare infrastructures for an inclusive ecosystem.  
 
What is DexCare?
DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease. 

For more information, visit www.dexcare.com or follow us on LinkedIn

The Salesforce Administrator is responsible for scoping and building complex technical configurations within Salesforce for all channels of the company. This individual manages both individual and team projects and assists the CRM Platform Manager in supporting the rest of the team’s System Administrators. This person actively promotes system health and data integrity by determining potential errors in the system and driving resolution. This individual has a proven record within sales operations, sales planning, data management, and Salesforce administrative support. The Salesforce Administrator is a project team member driving simple and complex deployments within the Salesforce platform. 

What You’ll Do

    • Lead the execution of Salesforce project deliverables for DexCare 
    • Participate in all phases of the Salesforce development lifecycle, including project discovery, analysis, requirements definition, solution design, configuration, testing, deployment, release management, change management, and support 
    • Build for scale by designing holistically, with a focus on flexibility and maintainability 
    • Ensure appropriate controls, reports/dashboards, and documentation are followed to create an effective control environment 

What You’ll Bring

    • Minimum 5 years of Salesforce administration experience, or similar 
    • Excellent analytical skills, combined with impeccable business judgment and ability to communicate effectively with management, sales, IT, vendors, and international teams 
    • Proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems, and offer impacting solutions 
    • Manage time effectively with product support, small tactical requests and large projects 
    • An interested to develop the “Nice to have” skills below. 
    • Deep Understanding of Flow Builder and Automations 
    • Must have Salesforce Administrator certification 

    • Bonus Experience
    • Experience with native Salesforce Integrations including Service Cloud, Experience Cloud, CPQ & Billing, and AppExchange 
    • Experience with Business Intelligence Integrations such as Tableau or PowerBI 
    • Experience with Integrations including Definitive Health, ZoomInfo, HighSpot, Gainsight, Clari, etc
    • Healthcare Experience understanding complex health system data structures 
    • SaaS & Startup Experience 
    • Additional Salesforce Certifications such as Advanced Administrator and Business Analyst 
$100,000 - $140,000 a year
The salary range for this role is from $100,000-140,000 + Equity.

DexCare offers an outstanding benefits package, including:
-Eligible for Annual Bonus
-Healthcare benefits, short/long-term disability coverage, life insurance, and 401k
-Paid Parental Leave
-Eight paid holidays & Unlimited PTO
-Hybrid and remote working arrangements

Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include bonus, equity, or benefits if applicable. 
DexCare is an Equal Opportunity Employer
 
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.