Implementation Engineer
Remote
Customer Experience – Implementation /
Full-Time /
Remote
Who is DexCare?
DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners like MGB, Kaiser Permanente Ventures, and others, to modernize healthcare infrastructures for an inclusive ecosystem.
What is DexCare?
DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease.
DexCare is looking for an Implementation Engineer to manage technical implementation activities following a customer sale. You will ensure customer implementations are completed on-time and within budget. This role collaborates with sales, engineering, infrastructure, and technical support resources to ensure implemented projects accurately address customer needs and are appropriately supported by key stakeholders.
What You'll Do
- Manage the technical implementation of projects and customers closed by the sales team
- Identify current and future customer services requirements. Provide product, service, or equipment, technical, and engineering information by answering questions and requests
- Strong analytic and leadership skills, including a thorough understanding of how to interpret customer business needs, and translate them into applications
- Serve clients by identifying their needs and providing technical advice of products
- Proactively assess solution specifications considering changing customer requirements and recommend solution changes that optimize value for both the customer and the company
- Provide demonstrations of the solution as needed during the implementation cycle
- Coordinate closely with the internal engineering and other technical teams as necessary
- Provide coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills
What You'll Bring
- BA/BS degree plus at least 5 years or experience in an implementation engineering role, or equivalent experience
- Experience with relational databases, SQL Server and/or Oracle
- Solid understanding of basic Typescript, Python, and techniques
- Experience in a business-to-business, large/strategic customer segment, and/or technical experience in a comparable sales role
- Experience with Atlassian Product Suite, Asana and other project management systems
- Experience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface 3rd Parties
- Experience working with API’s
$103,000 - $139,000 a year
The salary range for this role is from $103,000-139,000 + Equity.
DexCare offers an outstanding benefits package, including:
-Eligible for Annual Bonus
-Healthcare benefits, short/long-term disability coverage, life insurance, and 401k
-Paid Parental Leave
-Eight paid holidays & Unlimited PTO
-Hybrid and remote working arrangements
Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include bonus, equity, or benefits if applicable.
DexCare is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.
