Technical Writer I

United States
Product Operations – Operations /
FT /
Production Operation Technical Writer - Remote

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses worldwide. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, and hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!

As a Technical Writer at Dexterity, you will play a crucial role in documenting and disseminating critical information on our robotic systems while also providing hands-on training to ensure proficient operation. This dual role demands excellence in creating and managing product documentation and delivering effective training sessions that translate complex technical details into practical knowledge.

Documentation Development:
Create, store, and organize all product documentation, ensuring adherence to guidelines and best practices.
Develop and maintain a range of documents, including Standard Operating Procedures, Installation Procedures, Commissioning Procedures, and Training Courses, ensuring all are up-to-date and meet Dexterity's standards.
Author and manage documentation within the Component Content Management System (CCMS), ensuring document accuracy and compliance with format requirements.
Training Development and Delivery:
Design and conduct hands-on training sessions on the operation of robotic systems for internal teams and external clients.
Collaborate with SMEs to understand product functionalities and operational procedures.
Prepare training materials and guides, tailoring content to meet the needs of diverse audiences.
Collaboration and Support:
Work closely with the system test, field operations, and engineering teams to ensure documentation and training reflect current specifications and operational practices.
Support other technical writers in document creation and process improvement initiatives.
Extract and formalize expert know-how knowledge to enhance documentation and training offerings.

Day-to-Day Activities
Gain hands-on experience with Dexterity’s robotic systems to understand their operations, assembly, maintenance, and common issues.
Utilize tools like Jira, Confluence, and SolidWorks to manage tasks, organize documentation, and create visual aids that simplify complex procedures.
Regularly update training content based on operational feedback and evolving system designs.

Desired Skills
Strong ability to create clear, impactful documentation and training materials.
Experience with robotics or similar high-tech equipment in a technical or industrial setting.
Excellent communication and interpersonal skills to effectively deliver training and collaborate with teams.
Proficiency in Google Workspace, SolidWorks Composer, Confluence, and Jira.
Ability to manage multiple projects under tight deadlines.
Project management skills with an organized approach to work.
Understanding basic technical writing requirements, version control, content management, and document security.
Assertive and effective in meetings, capable of obtaining necessary commitments and closing tasks.

A bachelor's degree is required, STEM is preferred, and a certificate in technical writing is highly desirable.
2 to 5 years of experience as a technical writer in a technical or industrial environment, with hands-on training experience a plus.
Experience in a CCMS and familiarity with documentation standards.
Comfortable in a startup-like environment where priorities can shift daily or weekly.
Willingness to learn and grow under the mentorship of a senior technical writer.

Physical Requirements
Loud work environment with temperature changes due to seasons at offices, warehouses, and clients’/customers’ locations.
Walking/standing long hours and exposure to loud environments/machines during travel.
Prolonged periods sitting at a desk and working on a computer.
Capable of lifting weights up to 25 lbs.

Additional Information
Travel up to 25%.
Must be able to work flexible hours as needed to complete assigned tasks.
May be required to work extensive overtime hours during planned and unplanned maintenance.

Base pay is one element of our Total Rewards package which may also include comprehensive benefits and equity etc., depending on eligibility. The annual base salary range for this position is from $95,000 to $115,000. The actual base pay offered will be determined on factors such as years of relevant experience, skills, education etc. Decisions will be determined on a case-by-case basis.

Equal Opportunity Employer
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.