Solutions Architect

United States /
Customer Success /
Full Time
Dgraph Labs, home of Dgraph, the only native GraphQL database. Started by ex-Google engineers, our mission is to empower developers to build smarter apps with GraphQL and the world’s most advanced graph technology. With over 15,000 GitHub stars and more than 9 million downloads, Dgraph is the most popular open-source graph database on GitHub.

Our customers range from global Fortune 500 companies to emerging startups, and powering use cases like customer 360, financial intelligence, recommendation engines, knowledge graph, social networks, and many more. We are headquartered in San Francisco with a distributed team across the globe. Dgraph is well-funded, with lead investors from Redpoint and Bain Capital.

At Dgraph, we are looking for a Sales Engineer to join our team immediately. This is a remote-friendly role based in North America.

Responsibilities:

    • Provide Dgraph overview presentations and software demonstrations
    • Collaborate with account executives to develop account strategies and plans
    • Ensuring the technical win for each sales opportunity
    • Lead whiteboarding sessions & propose Dgraph solution architectures that address customer requirements
    • Drive proper framing of prospect evaluation success criteria & drive criteria realization / interpretationParticipate / present at industry shows, meetups, and webinars
    • Address customer objections and competitive positioning
    • Work closely with cross functional teams (Marketing, Product Management, Engineering, Customer Success, Professional Services)
    • Acting as the customer advocate 
    • Help define product features participating in key product meetings as needed
    • Validate new service and product offerings with customers and prospects

Requirements:

    • B.A. / B.S. or equivalent work experience
    • 7+ years proven track record in sales engineering, with database experience highly preferredKnowledge of one or more of the following database technologies
    • Graph - Neo4j, TigerGraph, AWS Neptune, DataStax Graph
    • NoSQL - MongoDB, Redis, Apache Cassandra
    • SQL - Oracle, MySQL, Postgres, DB2, SQL Server
    • Knowledge of database design, administration, and architecture
    • Knowledge of multiple programming languages (developer experience recommended)
    • PHP, Java, C, C#, Scala, Python
    • Experience with virtualization & containerization (Vmware, Docker, Kubernetes)
    • Cloud Expertise (AWS, GCP, Azure)
    • Strong troubleshooting and problem solving skills
    • Ability to communicate and interact with various personas (developers, sysadmins, executives)
    • Team player with excellent verbal and written communication skills
    • Ability to travel (post-Covid)
    • Ability to work remotely
    • Excellent spoken and written English is a requirement
    • Multiple languages and/or multi-country experience is a plus

Preferred Skills:

    • Experience in GraphQL
    • Experience with scalable and highly available distributed systems
    • Cloud Certifications (AWS, GCP, Azure)