Senior Accession Officer
Cao Thang, Ho Chi Minh
Laboratory Operations – Laboratory General /
Full time /
On-site
About DIAG
DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.
With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.
We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.
Key Responsibilities
- Receive samples for all lab tests for all lab floors from PSC / courier and accept the sample sin LIS with in defined TAT
- Monitor Accession TAT with all accession officers and periodically audit them for any delays.
- Monitor and report to LM pending protocols list through LIS (Attune) every 3 hours to ensure no miss of samples with PSC or clients
- Regular monitoring of sample delivery systems (tempus/ sample lift / Jr AO) for effective and fast sample transit form AO to
- Scheduled Check on sample cut off times for relevant departments to process the samples as per scheduled batches, also inform SH if any special / urgent request done for any scheduled sample or samples as per requested by clients or sales team for STAT request tests that has passed its cut off times. Maintain end-to -end communication and document it and inform delays if any.
- Co-ordinate with all PSC staff in solving issues related to sample, TRF or any test related issues.
- Seek resolution of any sample related issues, do a root cause analysis (RCA) of the problem, document the issue , do a corrective action (CA) if related to sample and advise an preventive action(PA) for avoiding similar issues in future
- Monitor and plan AO working schedule on all working days and holidays with distribution of personnel in shifts as per volume demands and keeping balance between team members to avoid any workflow gaps.
- Check out the result of all tests, make sure it is on time.
- Help to resolve any queries for PSC or Clients or Internal Diag teams related to the information of tests, panels, cut of time, TAT, sample collection, and its predictive time on the results.
- Define protocols and SOPs for outsourced samples and monitor the workflow, its TAT, and results on related platforms, help in all communications with the representatives of these labs for related results and attach them to the VIDs on LIS.
Requirements:
- University degree in Medical Laboratory Technology
- At least 2 year experience working as Lab Technician in medical laboratory.
- Can work in shift
- Good communication (both in Vietnamese and English)
- Good MS Office skills
BENEFITS – Caring for You the Way You Care for the Community
- At DIAG, we not only focus on career development for every individual but also place great emphasis on the health, well-being, and quality of life of our team. When you join DIAG, you'll enjoy a range of attractive benefits, including:
- Competitive salary with 12 annual leave days and public holidays in accordance with regulations.
- Working hours: Monday to Friday, 8 hours per day.
- Full coverage of social, health, and unemployment insurance during the probation period.- Annual health check-ups and personal health insurance for all employees.
- Meal allowance and other position-specific welfare support.
- Participation in internal cultural activities such as Company Day, Company Birthday, Year End Party, Culture Day, team building, quarterly Town Halls, and many other special occasions – where you can connect, share, and engage with the team.
WHAT SETS DIAG APART?
- Advanced Technology & Modern Lab System: DIAG makes significant investments in internationally standardized testing equipment and technology, such as ISO 15189-certified systems. Our tests are fully automated to ensure high accuracy, fast turnaround times, and the ability to serve a large volume of patients efficiently.
- Flexible Customer Services: With over 30 branches across Ho Chi Minh City and nearby provinces, along with a professional at-home sample collection team, DIAG offers a convenient healthcare experience – especially suited for today’s busy lifestyles.
- People-Centered Culture: At DIAG, we believe that people are the key to success. We foster a dynamic, professional working environment with a strong focus on training and skill development, allowing each individual to reach their full potential.
- Community-Driven Mission: Committed to raising awareness and promoting proactive healthcare, DIAG regularly conducts screening programs and partners with medical organizations and hospitals to expand our positive impact on the community.
By joining DIAG, you’ll become part of a modern healthcare ecosystem – where technology, quality, and people work together to create sustainable value for society.
If you’re looking for a meaningful workplace where you can learn, grow, and contribute to innovation in the healthcare industry – DIAG is your ideal destination.
