Medical Doctor Manager
D001, Cao Thang, D10, Ho Chi Minh
Branch Operations – Branch Operations General /
Full time /
On-site
About DIAG
DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.
With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.
We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.
We are seeking a dedicated Medical Manager to oversee the daily clinical operations of our medical team (including 1 polyclinic, 2 satellite clinics, and a teleconsultation team), ensure consistent medical quality, and collaborate with other departments — especially operations and marketing — to support business and service growth. This role is responsible for managing doctors, maintaining clinical standards, and supporting clinic-wide initiatives. The Medical Manager will act as a bridge between the medical team and the operations/marketing departments, promoting smooth collaboration and continuous improvement
Descriptions of Job duties:
1. Team Supervision and Doctor Management
Manage and coordinate the day-to-day activities of full-time and part-time doctors in the clinic.
Monitor attendance, schedules, and workload to ensure timely and effective patient care.
Provide guidance to doctors and escalate complex cases or issues to senior medical leaders if needed.
2. Medical Quality and Compliance
Monitor the quality of clinical services to ensure compliance with medical protocols, safety standards, and Ministry of Health regulations.
Conduct regular audits of medical records and consultations; provide feedback for improvement.
Ensure doctors follow updated medical guidelines and clinic procedures.
3. Interdepartmental Collaboration
Work closely with the Head of Branch Operations to align medical team performance with clinic goals.
Collaborate with non-medical teams (e.g., customer service, lab, operations, Marketing) to resolve patient issues or workflow bottlenecks.
Support administrative teams with medical knowledge when needed for operational or compliance tasks.
4. Support Marketing and Service Promotion
Coordinate with the Marketing team to validate medical content and provide expert input on promotional materials and campaigns.
Participate in internal/external health awareness activities, seminars, or online health talks organized by the clinic.
Provide medical team support for new service launches or seasonal campaigns.
5. Training and Continuous Improvement
Assist in the onboarding of new doctors and organize regular training on clinical guidelines and service protocols.
Encourage peer learning and support knowledge-sharing among medical team members.
Identify recurring clinical or service-related issues and propose improvement actions to the Head of Branch Operations.
6. Financial and Non-Financial Clinic Performance
Collaborate with the operations team to monitor and support clinic and doctor performance, including revenue growth, patient volumes, service utilization, and cost control.
Motivate the medical team to contribute to both financial targets and service excellence goals.
Identify and help implement opportunities to improve operational efficiency and resource use without compromising care quality
Experience and Skills Requirements:
- Medical degree (MD) with certification in a clinical specialty.
- Minimum of 54 months of experience as a practicing doctor, with certification from the Department of Health of Ho Chi Minh City.
- Prior experience supervising a medical team or coordinating medical staff is preferred.
- Strong understanding of medical regulations, patient care protocols, and healthcare service delivery.
- Experience in telemedicine/teleconsultation services is a plus.
- Strong communication, interpersonal, and conflict-resolution skills.
- Ability to mentor and train clinical staff, fostering a positive and collaborative team culture.
- Collaborative mindset with excellent communication and problem-solving abilities.
- Ability to work effectively with both medical and non-medical departments.
- English language skills (basic to intermediate) are a plus.
BENEFITS – Caring for You the Way You Care for the Community
- At DIAG, we not only focus on career development for every individual but also place great emphasis on the health, well-being, and quality of life of our team. When you join DIAG, you'll enjoy a range of attractive benefits, including:
- Competitive salary with 12 annual leave days and public holidays in accordance with regulations.
- Working hours: Monday to Friday, 8 hours per day.
- Full coverage of social, health, and unemployment insurance during the probation period.- Annual health check-ups and personal health insurance for all employees.
- Meal allowance and other position-specific welfare support.
- Participation in internal cultural activities such as Company Day, Company Birthday, Year End Party, Culture Day, team building, quarterly Town Halls, and many other special occasions – where you can connect, share, and engage with the team.
WHAT SETS DIAG APART?
- Advanced Technology & Modern Lab System: DIAG makes significant investments in internationally standardized testing equipment and technology, such as ISO 15189-certified systems. Our tests are fully automated to ensure high accuracy, fast turnaround times, and the ability to serve a large volume of patients efficiently.
- Flexible Customer Services: With over 30 branches across Ho Chi Minh City and nearby provinces, along with a professional at-home sample collection team, DIAG offers a convenient healthcare experience – especially suited for today’s busy lifestyles.
- People-Centered Culture: At DIAG, we believe that people are the key to success. We foster a dynamic, professional working environment with a strong focus on training and skill development, allowing each individual to reach their full potential.
- Community-Driven Mission: Committed to raising awareness and promoting proactive healthcare, DIAG regularly conducts screening programs and partners with medical organizations and hospitals to expand our positive impact on the community.
By joining DIAG, you’ll become part of a modern healthcare ecosystem – where technology, quality, and people work together to create sustainable value for society.
If you’re looking for a meaningful workplace where you can learn, grow, and contribute to innovation in the healthcare industry – DIAG is your ideal destination.
