Laboratory Manager
Cao Thang, Ho Chi Minh
Laboratory Operations – Laboratory General /
Full time /
On-site
About Diag:
Diag is a leading commercial medical laboratory in South Vietnam, providing comprehensive diagnostic services across biochemistry, hematology, immunology, microbiology, molecular biology, pathology, and genetics. We are committed to delivering high-quality, accurate, and timely results, ensuring exceptional patient care while adhering to the highest international (ISO 15189:2022) and national medical standards. We are a dynamic and growing organization seeking a highly skilled and motivated Laboratory Manager to lead our team to continued success.
Position Summary:
The Laboratory Manager is a key role responsible for the overall operational efficiency, quality assurance, and strategic direction of Diag's laboratory. This hands-on, requires a highly experienced and motivated individual with a proven track record in medical laboratory management, a deep understanding of quality control systems, staff development, financial management, and regulatory compliance. The successful candidate will provide expert oversight of all laboratory operations, ensuring optimal performance, continuous improvement, and a culture of excellence.
Key Responsibilities:
- Operational Management: Oversee all aspects of daily laboratory operations across all departments (biochemistry, hematology, immunology, microbiology, molecular biology, pathology, genetics), ensuring efficient workflow, resource allocation, and adherence to established protocols. This includes staff scheduling, equipment maintenance, and supply chain management.
- Quality Management System (QMS): Develop, implement, and maintain a robust QMS fully compliant with ISO 15189:2022 and Tiêu chuẩn 2429 của Bộ Y tế. This encompasses developing and implementing internal and external quality control programs, managing participation in external quality assessment schemes (EQAS), overseeing quality documentation, implementing corrective and preventive actions (CAPA), and ensuring ongoing compliance with all relevant regulations.
- Financial Management: Develop and manage the laboratory's budget, monitor expenses, and ensure cost-effective operations while maintaining high quality standards. This includes forecasting, budgeting, and variance analysis.
- Staff Management & Development: Recruit, train, supervise, mentor, and evaluate laboratory personnel. Foster a positive and productive work environment that promotes professional development, teamwork, and continuous learning. This includes performance reviews, disciplinary actions, and succession planning.
- Equipment Management: Oversee the preventative maintenance, calibration, troubleshooting, and repair of all laboratory equipment. Manage service contracts, ensure optimal equipment functionality, and manage the procurement of new equipment as needed.
- Supply Chain Management: Manage inventory levels of all chemicals, consumables, and reagents, optimizing stock levels to minimize waste and ensure timely procurement. Implement and maintain effective inventory control systems, including vendor management and contract negotiation.
- Test Development & Validation: Participate in the validation and implementation of new tests and methodologies, ensuring accuracy, reliability, and compliance with regulatory requirements. Contribute to EQAS documentation and review processes.
- Customer Service & Communication: Ensure excellent customer service, addressing inquiries and complaints promptly and professionally. Maintain effective communication with clients, staff, and other departments within the organization.
- Reporting & Communication: Prepare and present regular reports (weekly, monthly, and as needed) to the Lab Directors and Board of Directors (BOD), highlighting key performance indicators (KPIs), addressing challenges, and proposing solutions.
Job Requirements:
- Education: Master's degree in Medical Technology, Clinical Laboratory Science, Biomedical Science, or a closely related field.
- Experience: Minimum 8 years of hands-on experience in a high-complexity medical laboratory setting, with at least 5 years in a managerial or supervisory role. Extensive experience across multiple laboratory disciplines (biochemistry, hematology, immunology, microbiology, molecular biology, pathology, and genetics) is essential.
- Skills & Knowledge:
- Deep understanding of laboratory procedures, techniques, quality control protocols, and regulatory requirements (ISO 15189:2022, criteria 2429 of the Ministry of Health).
- Proficiency in operating and maintaining a wide range of laboratory equipment.
- Strong understanding of laboratory safety regulations and best practices.
- Experience with LIMS (Laboratory Information Management System) software.
- Exceptional organizational, time management, problem-solving, and decision-making skills.
- Proven ability to lead, motivate, mentor, and manage a team effectively.
- Excellent communication (written and verbal) and interpersonal skills.
- Budget management and financial reporting skills.
- Fluency in Vietnamese and English is preferred.
BENEFITS – Caring for You the Way You Care for the Community
- At DIAG, we not only focus on career development for every individual but also place great emphasis on the health, well-being, and quality of life of our team. When you join DIAG, you'll enjoy a range of attractive benefits, including:
- Competitive salary with 12 annual leave days and public holidays in accordance with regulations.
- Working hours: Monday to Friday, 8 hours per day.
- Full coverage of social, health, and unemployment insurance during the probation period.- Annual health check-ups and personal health insurance for all employees.
- Meal allowance and other position-specific welfare support.
- Participation in internal cultural activities such as Company Day, Company Birthday, Year End Party, Culture Day, team building, quarterly Town Halls, and many other special occasions – where you can connect, share, and engage with the team.
WHAT SETS DIAG APART?
- Advanced Technology & Modern Lab System: DIAG makes significant investments in internationally standardized testing equipment and technology, such as ISO 15189-certified systems. Our tests are fully automated to ensure high accuracy, fast turnaround times, and the ability to serve a large volume of patients efficiently.
- Flexible Customer Services: With over 30 branches across Ho Chi Minh City and nearby provinces, along with a professional at-home sample collection team, DIAG offers a convenient healthcare experience – especially suited for today’s busy lifestyles.
- People-Centered Culture: At DIAG, we believe that people are the key to success. We foster a dynamic, professional working environment with a strong focus on training and skill development, allowing each individual to reach their full potential.
- Community-Driven Mission: Committed to raising awareness and promoting proactive healthcare, DIAG regularly conducts screening programs and partners with medical organizations and hospitals to expand our positive impact on the community.
By joining DIAG, you’ll become part of a modern healthcare ecosystem – where technology, quality, and people work together to create sustainable value for society.
If you’re looking for a meaningful workplace where you can learn, grow, and contribute to innovation in the healthcare industry – DIAG is your ideal destination.
