HBC Administrator
Cach Mang Thang Tam, Quan 10
Branch Operations – Home Collection /
Full time /
On-site
About DIAG
DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.
With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.
We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.
Descriptions of Job duties:
- Daily facilitating bookings, bookings creation and punctuality recording
- Daily recording cancellation & rejection cases and money reconciliation with accounting
- Support nurses on inventory orders and inventory reconciliation
- Assist in the preparation of weekly/monthly/quarterly report
- Support HBC (home blood collection) daily activities and other duties as assigned.
- Train, supervise day-to-day activities, leadership, and support nurses.
- Ensure sample collection activities (onsite and offsite) to be on time and exact
- Evaluating employee performance and providing feedback
- Ensure timely and accurate customer service, encouraging to team and staff
- Handle complaints and specific customers’ requests
- Troubleshoot emergencies
- Verifies test requisitions and follow Home blood collection’s SOP
- Able to explain the procedure and understanding tests requirements
- Tracks collected specimens by initialing, dating, and noting times of collection
- Maintains safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Ensure patient confidentiality
Lab/nurse related duties:
Experience and skills requirements:
- Verbal Communication, Good customer service skills
- To be thorough and pay strong attention to detail, Excellent organizational skills
- Multitasking and focusing ability
- Venipuncture / Capillary Blood Collection is preferred
- Be a team player
- Excel & Word Proficiency
- Experience in team management
BENEFITS – Caring for You the Way You Care for the Community
- At DIAG, we not only focus on career development for every individual but also place great emphasis on the health, well-being, and quality of life of our team. When you join DIAG, you'll enjoy a range of attractive benefits, including:
- Competitive salary with 12 annual leave days and public holidays in accordance with regulations.
- Working hours: Be able to work in shift, 8h/day, 6 day/week.
- Full coverage of social, health, and unemployment insurance during the probation period.- Annual health check-ups and personal health insurance for all employees.
- Meal allowance and other position-specific welfare support.
- Participation in internal cultural activities such as Company Day, Company Birthday, Year End Party, Culture Day, team building, quarterly Town Halls, and many other special occasions – where you can connect, share, and engage with the team.
WHAT SETS DIAG APART?
- Advanced Technology & Modern Lab System: DIAG makes significant investments in internationally standardized testing equipment and technology, such as ISO 15189-certified systems. Our tests are fully automated to ensure high accuracy, fast turnaround times, and the ability to serve a large volume of patients efficiently.
- Flexible Customer Services: With over 30 branches across Ho Chi Minh City and nearby provinces, along with a professional at-home sample collection team, DIAG offers a convenient healthcare experience – especially suited for today’s busy lifestyles.
- People-Centered Culture: At DIAG, we believe that people are the key to success. We foster a dynamic, professional working environment with a strong focus on training and skill development, allowing each individual to reach their full potential.
- Community-Driven Mission: Committed to raising awareness and promoting proactive healthcare, DIAG regularly conducts screening programs and partners with medical organizations and hospitals to expand our positive impact on the community.
By joining DIAG, you’ll become part of a modern healthcare ecosystem – where technology, quality, and people work together to create sustainable value for society.
If you’re looking for a meaningful workplace where you can learn, grow, and contribute to innovation in the healthcare industry – DIAG is your ideal destination.
