Quality Assurance and Operations Manager

New Jersey / New York, NY
VRAI – Operations /
Full-time /
We are seeking a high-performing Quality Assurance and Operations Manager with robust experience in the jewelry industry. This position will work on-site at our vendor in New Jersey, overseeing everything from order processing to final shipment. This role requires deep involvement in production, direct management of onsite vendor relations, and a relentless focus on maintaining VRAI’s quality standards. The ideal candidate will have a strong background in fine jewelry production, a passion for hands-on work, and the ability to drive projects forward collaboratively and efficiently.


    • Vendor Relationships and Production Oversight: Build and maintain strong vendor relationships, oversee production and on-time delivery, and ensure jewelry meets quality standards before shipping.
    • Quality Control and Data Analysis: Implement quality control measures, document and report issues, take corrective actions, and analyze data to improve quality and operations.
    • Repairs, Returns, and Inventory Management: Manage repairs, returns, and inventory control at the vendor site, ensuring clear communication with Customer Experience and Operations teams.
    • Product Development Collaboration: Work with the Product Development Manager to deliver quality product samples on time, adhering to the Product Development Calendar.


    • A minimum of 8 years of hands-on experience in quality control and production within the fine jewelry industry, including familiarity with made-to-order and drop-ship business models.
    • Extensive knowledge of jewelry development and manufacturing lifecycle, materials, and advanced manufacturing techniques with excellent attention to detail.
    • Knowledge of working with ERP systems and operations process improvement.
    • Excellent communication skills.
    • Must thrive in a fast-paced environment.
    • A strategic and creative thinker, who is a self-starter, able to adapt and execute quickly, delivering quality solutions.
$85,000 - $105,000 a year
Actual compensation may be higher or lower in the range based on various factors, including, but not limited to a candidate’s job duties, experience, and location. We will also consider higher-level candidates and salary will be adjusted accordingly.