Senior Operations Manager

South Africa /
Operations – Operations /
D8
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
 
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
 
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
 
For more information, please visit: www.didiglobal.com/news

Why Operations & Launch at DiDi
 
Make a Big Impact: Operations initiatives have a direct impact on millions of rides happening on the platform every single week.
Learn by Doing: From Day 1, Operations team members are hands-on, collaborating with teams across the company to derive success.
Shape the Future: In an Operations role, you will put into practice the work we do to move the world a few steps forward, make a better journey for our customer and community.
 
Responsibilities:
This role is reporting to Country GM, will be responsible for driving the following business priorities; rider and driver acquisition and engagement, service quality, compliance, safety and financial fraud and optimizing existing polices and process to generate growth and minimize our risk in these areas:
 
We’re looking for someone who has experience in implementing processes at scale, process optimization, has confirmed the ability and willingness to “roll-up sleeves” and get involved with operations. We want a creative problem solver who will drive innovative solutions, while also holding firm to be ethical, and “always day one, champion’s heart”. They need to have the emotional intelligence to work in a fast paced environment with a diverse set of partners all over the world.
 
About the Role
Develop a deep understanding of our rider and driver base, products, services and programs, and drive the growth from supply and demand, with multiple channel and tools.
Contribute to the development of our customer strategy, new products and services
Develop the experimentation and implementation plan for new launches/ roll-outs or continuous engage with drivers and riders.
Work with cross-functional partners and global teams to project manage the execution of Africa business priorities
What the Candidate Will Need / Bonus Points
2-3 years’ experience in rider share, food delivery, Strategy Consulting or other professional services with a proven track record in using data to drive business decisions
Has a good sense and knowledge of growth, including acquisition, retention, engagement with different channels in cluding: paid performance, EDM, CRM and coupons etc.
Demonstrated ability to organize, plan and priorities assignments within multiple projects
Experience dealing with complex data sets, deriving insights, checking against what you see in the real-world and synthesizing recommendations
Distinctive problem-solving - ability to break down ambiguous problems, put structure and use data-driven insights to solve them
Excellent communication skills (verbal and written) with the ability to translate data into actionable insights