Customer Service Specialist(カスタマーサービススペシャリスト)(DiDiフードジャパン)

Japan /
Japan Food - Japan – Customer Success /
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
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・ カスタマーサポートの目標となるKPIの設計・コスト管理を通して外部ベンダーのマネジメントをしていただきます
・ カスタマーサポートシステムの全体設計や改善企画・提案をしていただきます
・ 顧客の声を元に問題点を分析し、プロダクトやサービスの改善企画・提案をしていただきます
・ 国内だけでなくグローバル部門との折衝も行っていただきます
・ 大学卒または同等の経験
・ IT業界における3~5年のカスタマサポートに関する業務経験
・ 外部ベンダー(call center)のマネジメント経験あるいはベンダーでの業務経験
・ 日本語(ネイティブレベル)
・ 英語または中国語を使用して実務が行えること。

・ ビジネスレベルでトリリンガル(日本語、中国語、英語)
・ CTIやCRMなどカスタマーサポートシステムに精通
・ データ分析についての専門性"
(本社)東京都中央区晴海3-10-1 Daiwa晴海WeWork 2F